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Administration-Public Works

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1. Does Flagstaff City Hall rent meeting rooms?

Yes! Meeting rooms can be rented to Non-Profit and Non-Political organizations. For room capacity, availability and rates please follow the link. More...

2. What are the capacities and ammentities for each meeting room that City Hall can rent to non-profits and non-political organizations?

Room capacities and ammentites vary for each room. Please refer to the link for specific information. More...

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Airport

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1. How can I reserve hangar space?

Please contact us at (928) 556-1234 ext. 10 or send contact info to jstottle@flagstaffaz.gov.

2. Who is the FBO?

Wiseman Aviation is the FBO. They can be reached at (928) 779-9585 or (877) 947 3326, or at the following site.

Wiseman Aviation

3. How do I find information on the Airport Commission?

The Airport Commission agendas and minutes are posted on the following site. Airport Commission Agendas & Minutes

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City Attorney

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1. When is my court date?

Your pretrial conference and trial dates are written on the order given to you at your initial appearance or arraignment. If you have a question regarding your court date, please contact the Flagstaff City Court at (928) 774-1401.

2. What if I cannot make my court date?

You will need to submit a written request to the City Court to continue your court date. Make sure you include in your request your name, the case number, the court date that you want to continue and the reason for your request. You may hand-deliver or mail your request to Flagstaff City Court, 15 North Beaver, Flagstaff, AZ 86001. You must also submit a copy of your request to the prosecutor. Mail or hand-deliver the copy to: Flagstaff City Attorney’s Office, 211 West Aspen Avenue, Flagstaff, AZ 86001.

3. Whom do I call to find out if my court date has been continued?

Call (928) 556-2214 after 5:00 pm of the day preceding your scheduled court date for a recording of cases that have been continued or vacated.

4. Where do I go to pay my fines?

Flagstaff City Court, 15 North Beaver, Flagstaff, Arizona 86001.

5. I received a summons, now what do I do?

You will need to appear for the court date listed on your summons.

6. I have a warrant for my arrest, now what do I do?

You will need to contact one of the warrant officers at the Flagstaff City Court and then appear before a judge. You may contact a warrant officer by going to the Court, or calling (928) 774-1401, ext. 123 or 124.

7. Is my license suspended?

You will need to contact the Department of Motor Vehicles to find out whether your license has been suspended. The Flagstaff office is located at 851 South Milton Avenue, Flagstaff, AZ 86001 or call (800) 251-5866.

8. Am I entitled to restitution?

If you are a victim of a crime, you may be entitled to restitution if your loss is the direct result of the crime. You should receive either a Victim’s Impact Statement or property damage letter from the City Attorney’s Office. If you did not receive one of these and you believe you are a victim or are entitled to restitution, you may contact the Flagstaff City Attorney’s Office at (928) 779-7680, or Victim/Witness Services for Coconino County at (928) 779-6163.

9. What is a restitution hearing?

A restitution hearing is a court proceeding at which evidence of your loss is submitted to the court. Your claimed loss may be contested by the defendant at the restitution hearing.

10. If I have an attorney, may I speak with a prosecutor?

No, only your attorney may contact the prosecutor assigned to the case. The City Attorney’s Office cannot talk to represented defendants without their lawyer present.

11. What if I want a public defender?

You will need to apply for the services of a public defender at the Flagstaff City Court. In most cases, however, you will not be granted a court-appointed attorney unless the State is seeking jail time. But, you may always hire your own attorney.

12. What if I want a jury trial?

You must submit a written request for a jury trial to the Flagstaff City Court. However, not all charges are entitled to a trial by jury. The judge will inform you at the time of your arraignment which charges are jury trial eligible.

13. Which prosecutor is assigned to my case?

You should find out at the pretrial conference which prosecutor is assigned to your case. If you didn’t, contact the City Attorney’s Office to find out.

14. I have a problem with my landlord/tenant, adoption, child custody, City Codes, etc. Whom do I call?

Some adoption and child custody questions can be answered at the Coconino County Superior Court. Some landlord/tenant questions can be answered at Justice Court. The Coconino County Law Library and Self Help Center may be accessed online. For City Code questions, the Flagstaff City Code may accessed online, or call the City Clerk at (928) 779-7607.

15. Are police officers the only ones who can sign a criminal complaint?

No, as a citizen, you may file a citizen’s complaint. First you must file a police report, then come into the City Attorney’s Office with the police report number and fill out a form requesting the police report be reviewed for charging. If the prosecutor decides to issue a complaint, either you or the prosecutor will need to sign it. If the prosecutor does not issue a complaint, you will receive a letter indicating why one will not be issued.

16. How do I sign a criminal complaint?

Complaints must be sworn to and signed before a City Magistrate. If the prosecutor who prepared the complaint wants you to sign it, the prosecutor will contact you to make arrangements for signing it at Court.

17. What is the difference between a felony and a misdemeanor?

A misdemeanor is a less serious offense than a felony, and may carry a fine of up to $2,500.00 plus 80% in surcharges and up to six (6) months in jail. A felony can involve significantly higher fines, prison time and in some cases the death penalty.

18. What are the functions of the prosecutors?

The prosecutors are responsible for prosecuting those individuals who have been charged with committing misdemeanor crimes within the city limits of Flagstaff.

19. What do I do if I have questions regarding the law?

The City Attorney’s Office cannot provide legal advice to the public. Information is available at Northern Arizona University’s Cline Library. Limited information is available at the public library, or at the Coconino County Law Library, which is located at 200 N. San Francisco in Flagstaff. The telephone number for the County Law Library is (928) 779-6656. The Coconino County Law Library and Self Help Center may also be accessed online. General information and other helpful resources are also available at Arizona Law Help. Additional links can be found on our Resources and Links webpage.

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Development Case Manager

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1. What is the role of the Planning Development Manager?

The Development Case Manager ensures that reviews are timely; the review process is predictable; and your project gets to a decision point, whether it is a public hearing, administrative decision, or construction permit issuance. The Development Case Manager does this by having a preliminary review meeting, as well as developing -- and monitoring – a schedule for both staff reviews and you, the customer.

In addition, the Development Case Manager serves as your single point of contact... you can call your Development Case Manager at any time.

You can still call any member of your review team directly – they will be able to answer questions concerning plan review on specific items such as International Building Code, stormwater or public improvement requirements -- but the Development Case Manager is always there to handle complex issues and the comprehensive overlapping review.

2. Will the Planning Development Manager make sure I can build my project?

No, but he or she will make sure you get to a clear decision point. The Development Case Manager is not a true representative for your project and cannot design it for you. However, he or she will ensure you fully understand what City requirements exist and seek resolution for any issues that arise.

For example, your property may not be able to handle the project you've proposed, due to hillside slope, fire regulations, height limits or other regulations. The Development Case Manager will make sure you understand the situation in a timely fashion. More importantly, he or she will also ensure that issues are identified early in the process so we can suggest ways to modify your project to comply with regulations.

3. How do I get a Planning Development Manager?

You'll be assigned one when you present your project plans to the City. The Development Case Manager will be assigned based on the complexity and type of project.

4. Does this mean I can't call my plan checker individually?

For information or clarification of an individual reviewer's comments, the customer may contact the reviewer directly. Each specialist, from building and engineering to stormwater, will still be available to answer your concerns. The Development Case Manager makes sure communication occurs within the review team, a schedule is established, and complex issues are resolved, such as conflicting code requirements.

The Development Case Manager needs to be included in any discussions that resolve conflicting project-design issues, such as when a redesign of a portion of the project is needed, or involves competing code requirements. His or her job is to keep your project reviews coordinated and predictable.

5. You mean the Planning Development Manager is setting a schedule for me to submit my plans? What if I don't meet the schedule that's set?

The Development Case Manager will coordinate the review process and correct the schedule after consulting with you. If you need to change that schedule, we ask that you contact the Development Case Manager as soon as possible.

If you can't meet your schedule, other dates may change. For example, if you have a public hearing as part of your review and it is postponed, the date for final action on your construction permit could be changed.

6. What do I do if I don't agree with a Planning Development Manager's decision?

The Development Case Manager makes technical decisions within the Land Development Code. He or she will ensure that all code specialists work-out an interpretation that provides you with a viable option. It’s then up to you to decide whether to proceed.

If an issue arises in your project with which you don't agree, the Development Case Manager is your contact to seek problem resolution. Just notify the Development Case Manager and he or she will take up your concerns with the appropriate staff, up to and including the Development Services Director.

The Development Case Manager, however, will still be there to ensure that you get to a decision point.

7. Is the Planning Development Manager working for me or the City?

Remember, the Development Case Manager works for the City and is there to ensure your project review proceeds in a timely and predictable fashion. We can't always give you the answer you want -- the City's codes and regulations don't allow everything. So, the answer may be "No, you can't build that," but we will give you an option as to what you may or may not build.

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Fire

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1. Can I have a campfire in my backyard?

No open burning is allowed in the city limits. You may have a fire inside a fire pit with a spark arrestor.

2. Do I have to remove all the snow from the roof of my business?

Buildings and carport canopies with flat roofs; especially commercial buildings and mobile homes, are in danger of collapse until their roof weight loads are reduced.In order to help protect life and property from roof collapse, the Flagstaff Fire Dept. is issuing a mandatory requirement that buildings be made safe for human occupancy (International Fire Code chapter 110.1.1). When City Officials determine the building is unsafe for occupancy, the building will be evacuated immediately (International Fire Code chapter 110.2). Buildings shall immediately be made safe by clearing snow and ice from rooftops and roof drains (International Fire Code 110.4). If your building is deemed unsafe and tagged as “no occupancy”, you must have approval from a City Official before occupancy is allowed.

3. An emergency vehicle with lights & sirens is behind me, what do I do?

If it can be done safely, pull to the right hand side of the road and stop until the emergency vehicle has passed

4. What is CO?

CO or Carbon Monoxide is a colorless,odorless and tasteless gas created from products of combustion, gas water heaters, gas cooktops, gas furnaces. High levels of this gas in your home or car can be leathal. Installing a CO detector in your home will assit you in detecting dangerous levels.

5. Are fireworks now legal in Arizona?

Possesion of specific fireworks is not illegal. Use of them is ILLEGAL in the State Of Arizona.

6. Can we use a barb-q in the summer time?

Yes. Unless restrictions are put in place due to extreme weather conditions.

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Flagstaff Metropolitan Planning Organization

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1. What is the FMPO?

The Flagstaff Metropolitan Planning Organization or FMPO carries out planning, coordination, and integration of activities necessary to maintain a comprehensive, cooperative, and continuing multi-agency transportation planning program. The fundamental concept of the FMPO is "Partners in Transportation Enhancing Our Community."

Jurisdictions that make up the FMPO include the City of Flagstaff, Coconino County, and the Arizona Department of Transportation (ADOT). The FMPO receives funding from federal, state and local governments.

The FMPO is dedicated to exercising leadership and initiative in planning and assisting development of efficient, integrated transportation system facilities in the Flagstaff area.

2. How does the FMPO affect you?

The FMPO works with the general public, planning organizations, government agencies, elected officials, and community groups to develop transportation plans. When a project is being developed, your input is important to ensure local transportation issues are addressed and the desires of the community are heard.

3. When does the FMPO meet?

The FMPO Executive Board meets on the fourth (4th) Wednesday of each month at 8:00 am.

Arizona Department of Transportation
Flagstaff Conference Room
1801 S. Milton

The FMPO Technical Advisory Committee (TAC) meets on the first (1st) Thursday of each month at 1:30 P.M.

Coconino County Human Resources Building
Weatherford Room
420 N San Francisco St.

These meetings are open to the public and public participation is encouraged.

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GIS

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1. What is GIS

A geographic information system (GIS) integrates hardware, software, and data for capturing, managing, analyzing, and displaying all forms of geographically referenced information. For more info please see the following link. More...

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Municipal Court

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1. How/Where do I make my court payments?

Payments may be made in person, by phone or by mail at the above address.
If after regular court hours, the court has a payment drop box at the front entrance. Please make all payments payable to FLAGSTAFF CITY COURT. Credit card, certified payments and payments by personal check (with some restrictions) are accepted during regular court hours. If you are on a payment plan, any late payment may not halt enforcement procedures unless authorized by the fines department. If your fine has been referred to collections, you may pay at the court or online at Arizona Courts Online Payment

2. Where should I park?

Parking for the courthouse is located to the south of the building. Additional parking may be found at 211 W. Aspen Avenue adjacent to City Hall.

3. Jury Duty Questions:

Your summons for jury duty is a court order and you must appear. You may write a request to the judge explaining your reasons for wishing to be excused. However, you must contact the court to find out if your request has been granted.
A prospective juror may be excused if he/she:

Has a physical or mental disability that would prevent him/her from serving. The prospective juror is required to provide a doctor's note explaining the disability. If the prospective juror does not have a doctor, a professional caregiver can provide a sworn statement explaining the disability instead.

Must provide actual and necessary care for another and alternate arrangements are not feasible.

Will suffer an extreme financial burden if required to serve that would substantially prevent the prospective juror from paying his/her necessary daily living expenses.

Is unable to read or understand the English language.

Is at least 75 years of age and wishes to be excused from this summons, or this and all future summoning for jury service.

Will be temporarily away from the court's jurisdiction at the time for which the juror is summoned.

Is an AZPOST certified law enforcement officer employed by the State of Arizona or a political subdivision.

4. When can I speak with the Judge?

If you wish to speak with a judge about your or someone else's case, you may only do so at a scheduled hearing, the judges are not allowed to speak to you otherwise. You may write a letter to the judge, but the letter will become part of the court file and will be part of the public record.

5. How do I get an Order/Injunction against someone?

If it is during court hours, you will need to come into the court to fill out paperwork and speak to a judge. You may also go to the Victim Witness Office located at: 5200 E. Cortland Blvd., Suite B-5, Flagstaff, AZ, 86004, telephone number (928)779-6163, web address: http://www.victimwitnessflagstaff.org for assistance. If it is after hours, you can contact a law enforcement agency for an emergency order of protection. More...

6. How long will the Order of Protection/ Injunction Against Harassment remain in effect?

The Order of Protection/ Injunction Against Harassment will remain in effect for a period of one year after the date of service.
An emergency order of protection is only in effect for 24 hours and you should file a petition for a regular order before the close of the next business day.

7. I have an Order/Injunction issued against me, how do I contest it?

You must come into the court with your copy of the Order/Injunction and request a hearing in writing. The hearing will be set within ten days of your request. The Order/Injunction is still in effect even if you are contesting it. You may only request one hearing during the year in which the order is in effect.

8. How do I drop an Order/Injunction that I asked to be issued?

Orders/Injunctions are not automatically dropped upon request. You must put your request in writing and appear before a judge personally. The defendant will still be arrested for violating the Order/Injunction, even if you do not want it anymore, until it has been quashed or modified by a judge.

9. Do I have to appear on my court date for my civil traffic violation if I am going to just pay the fine?

No, you may come in anytime up to your scheduled date to pay your ticket. Bring your copy of the citation with you.

10. Do I have to appear for my court date for my civil traffic violation if I am going to defensive driving school?

No, however, you must contact the court on or before your court date to inform them of your intentions. You must also contact the driving school on or before your court date. You can not attend the driving school if you have already gone within the last two years, if there was an accident, or if the violation involved a serious injury or death. The ticket must be for a moving civil violation, please contact the defensive driving school you wish to attend to see if your violation qualifies. For a list of acceptable violations go to: More...

11. Must I attend a specific driving school?

No, you may attend any of the 20 driving schools certified by the Arizona Supreme Court. A list is available at: More...

12. Can I have an extension for driving school or to provide proof of insurance or registration?

The court gives you 45 days to complete driving school and it will not grant an extension, however, the school will require you to complete the class 7 days prior to your 45 day extension. The court will give you an additional 30 days to provide proof of insurance or registration but you must contact the court on or before your original court date for permission.

13. What is Traffic Survival School (TSS)?

If you are found responsible for, or guilty of certain specific violations, the law may require your attendance at a Traffic Survival Schools (TSS) Class. These classes are presented under the authority of the Motor Vehicle Division of the Arizona Department of Transportation. They have no connection to the Defensive Driving School Program and classes are NOT interchangeable. For more information go to: More...

14. Why is the amount that I owe more than what is listed on the fine schedule?

If you failed to take any action on your ticket on or before your scheduled court date, the court enters a default judgment against you and must add a $30.00 Time Payment Fee. If the court has ordered your license suspended by Motor Vehicles, a $50.00 suspension fee is added, you will also pay a reinstatement fee at motor vehicles. A $25.00 default fee will be added if you have made no contact with the court on or before your court date.

15. Can I contest the default judgment against me?

You may write a letter to the judge explaining why you are requesting that the default judgment be set aside. The judge may make a ruling based on your letter or set your case for a hearing.

16. If I have a ticket that requires proof of something in order for the fine to be reduced or dismissed and it is past my court date, what do I do?

If it is past your court date, the citation is due for the full amount. You may submit your proof with a letter of explanation for review by the judge, but the court is not required to reduce or dismiss a ticket if it is past due.

17. I did not pay my civil traffic citation when I was supposed to. Is there a warrant for my arrest?

No, the court does not issue warrants on civil traffic citations. However, the court may have suspended your driver's license and/or placed a hold on your vehicle registration, you must pay the ticket in full before your license can be reinstated or the registration hold removed.

18. Can I make payments on a past due ticket that has caused my license to be suspended?

Yes, but the court will not lift the suspension until the ticket is paid in full.

19. Can I pay my ticket at Motor Vehicles?

No, all payments for traffic citations must be made at the court. If your license is suspended and you pay off your ticket, you will be required to pay a reinstatement fee at Motor Vehicles.

20. I am a juvenile (any person under 18 years of age) or I am the parent of a juvenile with a traffic ticket. What do I do?

Juveniles who receive civil traffic citations must appear in court at the scheduled time and date with a parent or legal guardian. The hearing is not a trial, but an opportunity for the judge to explain the options available to the juvenile and his or her parent.

21. Do I have to appear at my arraignment or any other scheduled hearing?

Yes, you must appear at all court hearings including your arraignment or a warrant will be issued for your arrest.

22. What if I need to continue my arraignment?

If you are unable to appear at your scheduled date, you may request the arraignment be held at an earlier time (the court sets the time) or you may post an appearance bond and have the date changed to a later date.

23. How do I continue any other hearing including my trial?

All requests for continuances must be made in writing no later than five days prior to your hearing. You must include contact information on your request so the court can inform you of the judge’s decision. Requests are not granted automatically so it is your responsibility to find out if your request has been granted or not. More...

24. What if I have a warrant for my arrest?

If you have a warrant for your arrest, you may post the amount of the bond to quash the warrant and have an arraignment date scheduled. You may also contact a warrants officer who can schedule a time to see the judge. Only the judge can make the decision of whether you are arrested or not.

25. I paid my fine in full, but I still have a warrant for my arrest, why?

The warrant was probably issued before you paid your fine. Once a warrant is issued, you must personally appear before the judge before the warrant is quashed.

26. How do I find out if there is a warrant for my arrest?

You can contact the court and speak with a warrant officer to see if there are any outstanding warrants against you.

27. I was cited for a criminal offense, how much is the fine?

There is no standard fine amount for criminal offenses. All fine amounts are determined by the judge. If you have already been sentenced, you will need to speak with the fines administrator.

28. How do I drop charges against someone?

Only the prosecutor can request that charges be dropped against someone.

29. How do I find out when I am supposed to appear in court?

Your court date is listed on your ticket, release paperwork, or other paperwork you have received from the court. If you have lost your paperwork, please gather information about the charges, when and where it occurred, and all personal information prior to contacting the court, so we can more readily assist you.

30. What is CAPP Program?

The CAPP Program (Children are Priceless Passengers) is an educational program that offers child safety seat classes in the Flagstaff area. For more information contact the Coconino County Health Department at (928) 522-7871. The court will dismiss first time violations of child passenger restraint laws upon completion of the program

31. Court Conduct

People entering the courthouse must pass through a metal detector and may be subject to search. Purses, briefcases, or other containers will be required to pass through an X-ray machine and may also be subject to search. Weapons including, but not limited to, pocketknives, tools, mace, or other personal protection devices are strictly prohibited within the courthouse facility. Below are several things you should know before you visit the courthouse:
* It is important that visitors understand the appropriate dress code for the court. The court is a place of business and visitors should wear clean clothes. Please take your hat off before entering any courtroom.
* All cell phones and pagers should be turned off before entering the courtroom.
* It is also important to know that food, drink, and ALL weapons are strictly prohibited from the building. Do not attempt to bring in any prohibited items. The court will not store prohibited items in the lobby for pick-up. Leave these items at home, or in your car.

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Police-communications

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1. How does 9-1-1 work?

When you dial 9-1-1, the system directs your call to a public safety dispatch center operated by the local police, fire or sheriff's department and staffed by highly trained professionals. It is important that you stay on the line and tell the dispatcher what help is needed and where it is needed. Dispatchers are trained to ask you questions that are helpful in determining which agency should respond and how quickly. By answering these questions you are helping them provide the best possible response.

2. Are there charges for dialing 9-1-1?

There are no charges for dialing 9-1-1 to request assistance, but there may be charges for services provided, such as ambulance transportation. Those charges could result regardless of the number dialed. You can dial 9-1-1 from any pay phone without depositing a coin. There is no charge for 9-1-1 calls from a cellular phone.

3. Does calling 9-1-1 mean that you will get an immediate response?

All police, fire, and emergency medical services will respond to your need as quickly as possible. If these agencies are busy, a response will be provided in the order of urgency.

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Police-main

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1. How do I file an officer commendation/complaint

It is the commitment of the FPD to investigate all complaints against the department and/or its employees. It is also the commitment of the FPD to investigate all FPD employee commendations. Commendations are highly appreciated and recongize FPD staff showing exemplary behavior, courtesy and tact in their duties, responsibilities or operations. Please review the process for completing an officer commendation/complaint. Forms are accessible by printing or electronically. Review the process & complete the form

2. Can I file an electronic/online officer commendation/complaint form?

Yes you can. Access the online commendation/complaint form

3. Can I file an online police report?

Yes you can. Review the process & report specific incidents

4. Can I purchase a police report?

Yes you can. Find out more information & purchase a report

5. How do I get a PD report released?

You must complete a "Report Release Request" and mail the form to: Flagstaff Police Dept., Records Division, 911 E. Sawmill Road, Flagstaff, AZ 86001 Access the "Report Release Request"

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Public Works

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1. Where can I recycle old tires?

Coconino County Waste Tire Yard, 5701 E. Penstock Avenue. Open year-round on Wednesdays ONLY from 8am-4:30pm. For fees and more information please call (928) 526-2735. More Info...

2. What can I do with my leftover paint?

Identify paint as Latex or Oil-based paint first. Disposal is differant for latex and oil-based paint. Determine if the latex is good or bad. Good latex can be taken to the HPC for reblending/redistribution. Bad latex should be dried out/solidified. Oil-based paint should be taken to the HPC for proper disposal. More Information...

3. What is the bulky item collection schedule?

For more information, please view the following link: Bulky Item Collection Schedule

4. How can residents and businesses dispose of hazardous waste?

Please view the following link to learn more about your options: Hazardous Products Center (HPC)

5. What does the City of Flagstaff and the Materials Recovery Facility (MRF) recycle?

Please read on to get the latest recycling list Read on...

6. What are some tips I can do daily to save energy & reduce green house gases

Please view the following link to find out what you can do: Sustainability Tips

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Purchasing Division

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1. May a vendor see copies of bids prior to award? If so, where?

A vendor may review copies of bids after recommendation of award has been made to the City Council. Bids may be reviewed in the Purchasing Division, by appointment.

2. What are the most frequently considered factors involved in determining a responsive bid and a responsible bidder?

A "responsive bid" is a bid which meets all the terms, conditions and specifications of the IFB. A "responsible bidder" is a bidder who has the financial resources, personnel, facilities, integrity, and overall capability to complete a particular City of Flagstaff contract successfully.

3. Can a stipulation of "all or none" on behalf of the vendor for his materials lead to a disqualification of the bid?

Yes. If it is in the best interest of the City of Flagstaff to accept the "all or none" stipulation, the bid may be accepted for evaluation. However, if the City of Flagstaff determines that the "all or none" stipulation is not in its best interest, the bid may be disqualified by the Purchasing Director.

4. When is resident preference applicable?

Resident preference is applicable only in the case of tie bids.

5. May a vendor call and ask to review the contract file and request information about an award?

Bidders may request to review files. A tabulation of bids is posted in the Purchasing Division, approximately seven days after bid opening. Vendors are encouraged to visit the Purchasing Division and review bid tabs or send a self addressed stamped envelope and the bid tab will be sent to you.

6. Who manages surplus property?

Surplus property is managed by the Purchasing Division, which also schedules auctions, spot sales, or competitive bidding for surplus property.

7. To whom are questions about surplus property referred?

Questions concerning surplus property should be referred to the Purchasing Division. Phone: (928) 779-7619

8. What should I do first if I wish to bid on City of Flagstaff business?

Contact the Purchasing Division and request a Vendor Application Form or select Electronic Form for a downloaded copy of the form. Completing and returning the form will guarantee placement on the Vendor’s Mailing List. Bids currently issued, but not opened, will be sent to those requesting it.

9. May I bid if I don't handle the brand listed on the IFB?

Yes, if the bid specified "a brand name or equal", you may offer an alternative "or equal" brand. "Or equal" products will be evaluated after bids are received, based on literature submitted and any required testing for the product.

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Recreation

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1. How do I register for an activity?

If this is the first time you are registering for a recreation program with the City of Flagstaff, you will need to complete this form so we can enter your household information into our database. Fill it out and bring it to our Office (1702 N. 4th Street, Flagstaff, AZ 86004). Call us if you have any questions: (928) 213-2300. Access the Activity Registration Form

2. Can I register Online for a Recreation Activity?

Instead of having to register in person or going to one of our Recreation Centers, you can now register for classes online. In addition to registering for classes, you can also browse and review information for classes and activities, all from the comfort of your own home! WebTrac requires a payment with a Visa, MasterCard, or Discover Card. Recreation Services Online Registration: WebTrac

3. Does the City offer Recreation Scholarships?

Recreation Services offers Scholarships, depending on availability of funding. Scholarships are for individual use and can be requested for City of Flagstaff day programs, swim lessons, ice skating lessons, and similar activities. Applicant’s household must meet income guidelines and provide City of Flagstaff residency to qualify for a scholarship. Interested applicants should complete a Recreation Scholarship Application and submit it for consideration at least five days before the beginning of the activity. Scholarships aren’t applied to the cost of training books and materials, participants pay full price for those items. Scholarships don’t apply to Contracted Instructor classes. Access the Recreation Scholarship Guidelines

4. How do I apply for a Recreation Scholarship?

You must apply and qualify for a Recreation Scholarship. Access the Recreation Scholarship Application

5. What is the Reduced User Fee Program?

The Reduced User Fee program offers a 50% reduction in price (for selected recreation programs) to families who are experiencing financial hardships. Applicants must provide proof of receiving assistance from any of the following programs: Food Stamps, Arizona Health Care Cost Containment System (AHCCCS), or General Assistance (GA) and City of Flagstaff residency. Reduced fees aren’t applied to the cost of training books and materials, participants pay full price for those items. Reduced User Fees don’t apply to Contracted Instructor classes. Access the Reduced User Fee Guidelines

6. How do I apply for the Reduced User Fee?

Applicants must complete an application. Access the Reduced User Fee Application

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Sales Tax & Licensing

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1. Whom do I call if I have questions?

If you have any questions, please call our offices at (928) 213-2250.

2. Where are you located?

• 211 W Aspen – 2nd floor, Sales Tax & Licensing counter

3. How do I obtain a Transaction Privilege (Sales) Tax License or an Occupational Business License?

• For a Transaction Privilege (Sales) Tax License there is a $46 application fee and an application that needs to be completed.
  
• For an Occupational Business License there is a $20 fee renewed annually and an application that needs to be completed. The fee will be prorated quarterly for a new business.
  
• Forms are available by fax (928) 779-7656, mail or at our offices.

4. What is the current tax rate for the City of Flagstaff for most business categories?

• Effective July 1, 2008 – City tax rate is 1.721%
  
• State & County figure is 7.725% (State is 6.6% & Coconino County is 1.125%)
  
• State, County & City figure total is 9.446%

5. What methods are available for paying my City tax?

The City accepts charge card (in person only), cash or checks for payment of the City tax.

6. Which city has nexus if I have a home-based business in Flagstaff but sell my products in other cities?

• If your inventory is taken to another city, then the sale is subject to the tax rate of that city and tax is due to that city. A license for that city is required.
  
• If the inventory remains in Flagstaff and you solicit orders from customers in other cities within the State of Arizona, then tax is due to Flagstaff.

7. I have a business that is located out-of-state but I have customers in Flagstaff. How do I remit the tax to Flagstaff?

If you have no physical presence in Flagstaff and no sales representatives who come to Flagstaff, then you are not required to obtain a license with Flagstaff nor remit tax to Flagstaff because such sale is subject to Use Tax and Flagstaff does not impose a Use Tax.

8. I have a home-based business in Flagstaff and all my sales are generated through the Internet. How do I determine the tax rate to charge?

Sales made to customers located out of state are exempt from city tax. Sales made to customers who reside within Arizona are subject to the Flagstaff city tax, regardless in which city they reside.

9. The corporate office is located out-of-state but has a retail location in Phoenix and in Flagstaff. What tax rate do we charge for Internet sales to customers in Arizona?

You would collect and remit the tax to the Arizona city that receives the order. If the order were received at the corporate office (in another state), then you would collect and remit the tax to the city in Arizona that fulfills the order.

10. How long am I required to keep my business records?

Records must be kept for a minimum of four years. If audited, and taxable income were under reported by 25%, the audit period would be extended to six years. If no tax returns had been filed, there is no limitation period.

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Utilities

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1. How do I transfer my account when I move?

Call Customer Service at (928) 213-2231. Please have your customer number ready along with the start date for your new residence and the final date for your old residence. If you are not moving where you will need our service, we will need your forwarding address for your final billing.

2. How do I start a new residential account?

To open your water, sewer and trash account, please come to City Hall at 211 W Aspen. Renters may need to bring in a copy of your lease agreement. Fill out a short service application which you will find in the wall box between the Cashier’s windows or on-line under 'Utility Billing Services'. The charge to open normal Residential service is $50.85 which includes a $24 Service Charge plus tax and a $25 Refundable Deposit. For same day service, we must receive your request before noon. Afternoon set-ups will receive service on the next business day. For owners that live out of town, please call (928) 213-2231 to speak with a Customer Service Rep.

3. How can I close my account?

Call (928) 213-2231 with the account number, forwarding address and termination date. Please be prepared to verify your identification (social security number or driver's license number).

4. How do I get my water turned off if I have a leak?

Call the emergency phone number at (928) 774-0262.

5. Where does our water come from?

• Inner Basin wells and springs This water is only available seasonally, June through October. Approximately two million gallons per day is produced during the season.
  
• Lake Mary surface water Water from Upper Lake Mary is treated at the Lake Mary Water Treatment Plant. Lake water is used extensively when the lake is above 50% capacity. Up to seven and a half million gallons per day may be available.
  
• Lake Mary wellfield The Lake Mary wellfield has six producing wells. The water is high in calcium hardness. This water is mixed with treated surface water at the water plant before entering the distribution system. The wellfield is capable of approximately five million gallons per day.
  
• Woody Mountain wellfield The Woody Mountain wellfield has 10 producing wells and is capable of producing approximately five million gallons per day.
  
• Local wells The City has five equipped local wells (Foxglenn, Continental, Interchange, Shop and Rio Wells). They are capable of producing approximately one million gallons per day.

6. Where can I buy water?

Flagstaff has 3 locations for water hauling of potable (drinking) water and 2 for non-potable (reclaim) water. Potable water loadout stations are at 5401 E. Commerce St., 410 N. Bonito St. and 4500 S. Lake Mary Road. Nonpotable (reclaimed) water loadout stations are just outside the Rio de Flag Water Reclamation Plant at the end of S. Babbitt Way and just outside the fenced area of the Wildcat Hill Wastewater Treatment Plant at 2800 N. El Paso Road. The former loadout station on Lone Tree has been closed. For a brochure with information and a map for water hauling, follow the link on the Customer Service web page. Current rates can be found on the City's Customer Service web page.

Customer Service

7. Where is my water meter?

Call the Customer Service Division to get your meter location at (928) 213-2231.

8. What is the phone number for Blue Stake?

The phone number for Blue Stake is (800) 782-5348.

9. How do I get a dumpster for construction?

Contact the Sanitation Division at (928) 774-0668.

10. Why wasn't my trash picked up?

Contact the Sanitation Division at (928) 774-0668.

11. When is the next bulky pickup in my area?

Contact the Sanitation Division at (928) 774-0668.

12. What's my water pressure?

Your water pressure depends on your elevation and which pressure zone you are located in. Call Utilities Administration at (928) 213-2400 and we can check on our pressure map and tell you approximately what your water pressure should be.

13. Why is my water bill so high?

Check to see if your bill was estimated last month. If last month's bill was estimated, this month may include water that was not in the estimate. The average Flagstaff residential customer uses 65-100 gallons of water per day. If your water consumption exceeds this amount per household member, you may have a leak. The most common cause of leaks is toilets with sticking float valves. Dye tablets kits are available at the Customer Service counter in City Hall. Another cause could be if you have an underground "stop and waste valve" that is not in the fully closed position or is leaking.

14. Where can I buy a valve key to turn off the water at the meter?

Meter keys can be purchased at most local hardware stores; they come in a variety of lengths and prices. A heavy-duty model is recommended for hard to turn curbstops.

15. Who is responsible for my water service line?

The customer's responsibility for their water service line starts at the water meter, where the line attaches to the outlet meter coupling and continues to the house.

16. Do you know a good plumber?

The City of Flagstaff does not make recommendations for particular plumbers. A good rule of thumb is to see if the plumber is licensed, bonded, and insured for residential and/or commercial work. Ask for references to find out about past work experience.

17. Where is my water shutoff valve located?

Most homes have a water shutoff valve located inside the house where the water service line enters. The City's valve is located next to the water meter in the meter box. A special valve key is required to operate the valve without damaging it.

18. Where did my water pressure go?

Some homes have pressure reducing valves located on the customer side of the meter box. These devices will occasionally fail and are the customer's responsibility to repair or replace. Call us at (928) 774-0262 and we will be happy to assist you in determining the problem.

19. What are the phone numbers for the plants?

Lake Mary Water Treatment Plant: (928) 774-0262
Wildcat Hill Wastewater Treatment Plant: (928) 526-2520
Rio de Flag Water Reclamation Plant: (928) 556-1301
Water Distribution Division: (928) 213-3700
Wastewater Collection Division: (928) 213-3706

20. Why wasn't my trash/recycling/bulky item picked up?

Call the Sanitation Division of the Public Works Department at: (928) 774-0668.

21. Can tours be made of the City's water and wastewater plants?

Tours are no longer offered due to security regulation at the Lake Mary Water Treatment Plant, Wildcat Hill Wastewater Treatment Plant or Rio de Flag Water Reclamation Plant. You can contact the staff at these facilities at the following phone numbers:

• Lake Mary Water Plant: (928) 774-0262
• Wildcat Hill Wastewater Treatment Plant: (928) 526-2520
• Rio de Flag Water Reclamation Plant: (928) 556-1301

22. What is the hardness of our water?

Our water hardness varies from 25 ppm to 325 ppm depending on the source of production. The average throughout the system is 125 to 200 ppm (7.3 to 11.7 grains per gallon).

23. Who do I call if my water taste or smells bad?

Call the water treatment plant at (928) 774-0262. Typical reasons are fire hydrants being flushed, construction on the system, new home plumbing, garden hose left pressured up and on. Someone will be glad to assist you in determining the cause of the problem.

24. Who repairs my broken/plugged sewer service line?

The City is responsible for the main line in the easement/street. The homeowner is responsible for the service line from the structure to the main line. The homeowner may repair the line in his/her own yard but needs a licensed contractor to excavate and make repairs in the street.

25. How do I get a new sewer tap?

You must obtain a permit and pay the tap fee at City Hall. Your contractor exposes the main line; the City crew makes the tap and installs the saddle. If in the street, the contractor properly backfills / compacts the hole, sawcuts the street, and the City patches the asphalt or concrete.

26. Where is my sewer tap?

The City does not maintain as-built drawings showing sewer taps installed by others. We do have TV logs for most of the City and can research where the tap is most likely located.

27. Do I need a grease trap?

Contact the Industrial Waste Monitoring Section at (928) 213-2117 to schedule an inspection to find out what you may need for grease collection to prevent clogs in your sewer line and the city's collection system. If you serve food on the site, it is most like that you will need to install a grease trap or interceptor outside your facility and away from the food prep area.

28. Can I get reclaimed water to my home?

Reclaimed water is available for irrigation to residential users that have distribution lines adjacent to their property. Contact the Utilities Division at (928) 213-2400 to request a service evaluation.

29. What waste materials are accepted at the Wildcat Hill Wastewater Treatment Plant?

The Wildcat Hill Wastewater Treatment Plant accepts the following wastes from the City of Flagstaff and Coconino County: biosolids (sludge) from nearby wastewater treatment plants, residential septic tanks, river runner waste cans, chemical toilets, restaurant grease, and commercial interceptors (dirt accumulated in car washes and lint from laundry lint traps). Materials received from nearby wastewater treatment plants, commercial interceptors and laundry interceptors will need prior inspection and written approval from the City of Flagstaff's Industrial Waste Monitoring Section to ensure the facility does not accept anything that could damage the plant's operation. Contact James Boyer at (928) 213-2117 to schedule an inspection for this approval.

30. When does the Wildcat Hill Wastewater Treatment Plant accept waste?

The Wildcat Hill Wastewater Treatment Plant can receive wastes from 7:00 am to 3:30 pm. Please note that extremely cold weather may delay opening of the areas where wastes are received by trucks. Arrangements can be made for after hours, holidays, and weekends for an additional charge.

31. What is backflow?

Flagstaff's water distribution system is designed to keep the water flowing from the distribution system to you, the customer. However, when hydraulic conditions within the system deviate from "normal" conditions, water flow can be reversed. When this backflow happens, contaminated water can enter the water distribution system.

32. What causes backflow?

Backflow is possible in two situations: backsiphonage or backpressure.

33. What is backsiphonage?

When there is a sudden reduction in the water pressure in the distribution system, such as during fire-fighting or when a water main breaks, water flow can be reversed. This can create a suction effect, drawing the non-potable substance into the potable water system.

34. What is backpressure?

Backpressure is created when pressure in a non-potable system, such as in a recirculating system containing soap, acid, or antifreeze, exceeds that in the potable system that provides make-up water to the system. This can force the potable water to reverse its direction of flow through the cross connection. Non-potable substances can then enter the potable water system.

35. How can backflow be prevented?

Flagstaff recognizes four methods of backflow prevention:

• Air Gap
  
• Reduced Pressure Principal Backflow Prevention Assembly
  
• Pressure Vacuum Breaker Assembly or Spillproof Vacuum Breaker
  
• Double Check Backflow Prevention Assembly

The Industrial Waste Monitoring Section will determine which type of protection is required based on the degree of hazard that the property represents to the potable water supply.

36. What is a backflow assembly?

A backflow preventer is an approved, testable assembly which uses valves, in different configurations, to prevent polluted or contaminated water from reversing direction and flowing backward.

37. How is an assembly approved?

An approved backflow prevention assembly has gone through an approval process at the Foundation for Hydraulic Research and Cross Connection Control at the University of Southern California. This is a two step process consisting of laboratory tests and twelve months of field testing. Assemblies successfully completing the entire testing procedure are recognized by the City of Flagstaff as approved backflow prevention assemblies.

38. Who is required to have a backflow prevention assembly?

Federal and State law require that water suppliers protect their water systems from contamination. State regulations exempt single family residences used solely for residential purposes from assembly requirements if there are no hazards present. However, residences used for other purposes or with non-potable water used on site, such as reclaimed water, as well as commercial and industrial customers, are required by City Ordinance #7-03-001-0015 and State Administrative Code rule R18-4-115 to install and maintain backflow prevention assemblies. (Copies of Ordinance #7-03-001-0015 are available in the Flagstaff City Clerk's office or from the City of Flagstaff's Industrial Waste Monitoring Section at (928) 213-2117). When a determination is made by the Industrial Waste Monitoring Section that the potable water system may be subject to contamination through backflow or backsiphonage, a backflow prevention assembly will be required. Flagstaff Industrial Waste Monitoring Section makes these decisions on a case by case basis. New facilities are required to install the backflow prevention assemblies in a hot box outside the building (unless it is for the fire riser and then it can go in the fire riser room with adequate drainage to the sanitary sewer) as close to the water meter as possible.

39. How do I know if I need a backflow prevention assembly?

A letter will be sent to any facility notifying them of the need for a backflow prevention assembly. A Flagstaff Industrial Waste Monitoring Section Inspector will visit your property to do an evaluation for backflow requirements. You will be told upon completion of the inspection or review of your plans.

40. Is there a general compliance schedule and process?

Yes. Unless you make other arrangements with Flagstaff Industrial Waste Monitoring Section, the backflow prevention assembly must be in compliance within 30 days from the date of the initial compliance notification. You will receive a follow up notice after 30 days. After 45 days, you will receive a notice informing you that your water service may be discontinued unless you achieve compliance. If at any time during this process you have a problem meeting this compliance schedule, it is extremely important that you contact the Flagstaff Industrial Waste Monitoring Section immediately, at (928) 213-2117, and make special arrangements for an extension.

41. Who can install a backflow prevention assembly?

The installation of the backflow prevention assembly is the responsibility of the customer. The assembly may be installed by a property owner, plumbing contractor, or a general contractor, subject to the Rules and Statutes of the Arizona Registrar of Contractors. Permits are required to install or replace these assemblies. Permits are issued by Flagstaff's Building Safety Department. Please call (928) 213-2618 for additional information on permits.

42. Where should a backflow prevention assembly be located?

The backflow prevention assembly must be located as close as possible to the water service connection but must remain on private property. Contact Flagstaff's Industrial Waste Monitoring Section at (928) 213-2117 for information on variances.

43. Who is responsible for the testing and maintenance of the backflow assembly?

It is the sole responsibility of the customer to ensure that the assembly is in satisfactory operating condition at all times. Notices will be sent to the customer advising them when an annual test is required on their backflow assembly. The customer must contact a recognized Backflow Assembly Tester to perform the test. If any repair work or maintenance is performed on the assembly, a recognized Tester must retest the assembly immediately and submit the test results. Please contact James Boyer at (928) 213-2117 for instruction on how to submit the backflow prevention assembly test result as the process has changed recently.

44. How do I find an approved Certified Tester?

Flagstaff's list of recognized Assembly Testers can be provided upon request from the Flagstaff Industrial Waste Monitoring Section at (928) 213-2117. Due to the fact that test prices vary among testers, you may want to call several Certified Testers to obtain quotes for your test.

45. How do I get a permit to use reclaimed water?

Complete an application in the Utilities Department annually.

46. How do I apply for a turf rebate?

You can contact the City of Flagstaff's Water Conservation personnel at (928) 213-2116 for more information on a turf rebate.

47. How do I get a high efficiency toilet (HET) rebate?

All the funds for rebates for HET's < or = 1.3 gallons per flush have been allocated but you can still fill out an application and submit it with your receipt to the Utilities Water Conservation. Call Robin Harrington, Utilities Program Manager, at (928) 213-2116 for more information.

48. Are rebates available for washing machines or hot water re-circulators?

The rebate program for washing machines and hot water re-circulators is no longer available.

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Vehicle Abatement Program

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1. Whom do I contact if a vehicle is abandoned on the street or a public easement?

The Flagstaff Police department handles all vehicles that are abandoned on the street or public easement. Please call (928) 774-1414 to report. Flagstaff Police Department

2. My neighbor has a junked vehicle, how can the City of Flagstaff help?

Any vehicle, trailer, semi trailer, truck tractor, mobile home or watercraft that is in a state of deterioration in which it can not be profitably dismantled, salvaged for parts or restored to an operable condition is a violation of City Code. If at any time the vehicle becomes a hazard to the public health and safety, the property owner is in violation. If you would like to report a junked or abandoned vehicle on residential property please call (928) 779-7622.

3. What about storing vehicles that are not being used but don’t fit into the “junked” definition?

An “inoperative vehicle” is any vehicle that lacks current registration, lacks two or more wheels, or lacks any component that makes the vehicle legal for use on roadways. If a property has an inoperative vehicle in view to the public, the owner could be in violation of City Zoning Code. No more than one unregistered or inoperative vehicle can be stored on residentially zoned property. The vehicle cannot be stored within the front yard setback and must be covered with a commercially manufactured car cover (No tarps). To report a junked/abandoned vehicle, call the Environmental Code Enforcement Officer at (928) 779-7622.