The Champions of Team Flagstaff was formed in 2015 when the Customer Service Team and Core Team merged. The team developed recommendations for and are working to improve internal customer service in the following focus areas:
Culture and Communication
Measurements of Success
Rewards and Recognition
Employee Survey Results
In June/July of 2017, the Champions of Team Flagstaff conducted a survey to measure employees' opinions on various competencies of the organization. The survey was open to all City employees and included fifteen questions that were also asked of employees in 2013 and 2015. A total of 434 employees responded to the 2017 survey, compared to 245 in 2017 and 294 in 2013.
The following presentation includes the results of the survey. Members of the Champions team are conducting their second round of follow-up meetings with employees and will be visiting each division (or section) to obtain more feedback on how issues identified in the survey may be resolved.