Paying Your Bill
***City Hall is now open 10AM-2PM, Monday-Friday***
The Customer Service and Community Development counters are open to the public during these limited hours. To meet with other City staff, an appointment must be made. Face coverings are required. Please call us with any questions.
During this time of crisis, the City of Flagstaff understands that paying bills may be difficult. We will not be disconnecting service during the official emergency related to COVID-19, however we recommend keeping your account current. If you find that you are unable to pay the amount due, please contact us so that we can make arrangements.
The following Flagstaff organizations may be able to assist:
Coconino Community Services (928)679-7300 click here for additional information
St. Vincent De Paul (928) 774-6511
VRC (Veterans) (928) 266-1984
Please see below for payment options. If you are experiencing financial difficulties and cannot pay your Municipal Services bill at this time, please contact us at 928-213-2231.
Pay your statement online, in person, by phone, or by mail
For billing questions: please call 928-213-2231
Set up autopay/bank drafting: Login, pay and manage your account.
In person: Visit City Hall (211 W. Aspen) during normal business hours (currently 10AM-2PM). Customer Service is located in the lobby to the left of the front doors. You can also use one of our drop boxes:
- Wheeler Park parking lot (across the street from City Hall)
- Exterior wall of City Hall (to the left of the main doors on Aspen Ave)
By phone (toll free 24 hours automated system): (844) 368-5925
By phone (8AM-8PM Easter time): 1-888-891-6064 (Option 2 to speak to a person)
By mail: To make a payment via the mail, please send payment to City of Flagstaff, 211 W Aspen, Flagstaff, AZ 86001. Please include statement payment stub with your payment. Checks only please.
Any returned checks or e-checks will be charged a $35 fee.
Cash payments accepted where you shop: CVS Pharmacy, Family Dollar, and Walmart. Bring your statement with you.
Prepay for load stations online, by phone, in person, or by mail
The City of Flagstaff operates seven water load stations (four potable, three reclaimed). Learn more.
An account must be set up prior to prepaying online. Accounts may be set up in person, using one of our drop boxes (see above for list of locations) or by mail.
Prepay Online: Click here
Prepay By phone (toll free): (844) 462-1020
Walk-in: Visit Customer Service in City Hall or go to one of our drop boxes (see above). If you use a drop box, please download and complete an Account Load form.
Mail: Download and complete an Account Load form and mail your payment to City of Flagstaff, Customer Service, 211 W Aspen Ave., Flagstaff, AZ 86001.
If you are experiencing difficulty with paying your Municipal Service Statement due to hardships, the following resources are available:
Coconino Community Services 928-679-7300
St. Vincent De Paul 928-774-6511
*Veteran's Resource Center 928-266-1984
*only for Veterans who qualify
City Payment Plans - these may be arranged by calling 928-213-2231 or in person at City Hall at 211 W Aspen Ave between the hours of 8 a.m. to 4:30 p.m.