Paying Your Bill

City Hall is closed to the public due to the substantial level of transmission in COVID-19 cases.

Payment Assistance

If you are experiencing difficulty with paying your Municipal Service Statement due to hardships, the following resources are available:

  • Coconino Community Services 928-679-7300
  • St. Vincent De Paul 928-774-6511 
  • Veteran's Resource Center 928-266-1984 (only for Veterans who qualify)

City Payment Plans

City Payment Plans may be arranged by calling 928-213-2231 between the hours of 8 am to 4:30 pm

During this time of crisis, the City of Flagstaff understands that paying bills may be difficult. If you find that you are unable to pay the amount due, please contact us so that we can make arrangements.


Payment Options - Municipal Services 

Municipal Services include: 

  • Water
  • Sewer
  • Trash
  • Recycling
  • Stormwater and associated fees

For billing questions: please call 928-213-2231

Online Payments

In-Person Payments

Visit City Hall (211 West Aspen) during normal business hours. Customer Service is located in the lobby to the left of the front doors. You can also use one of our drop boxes:

  • Wheeler Park parking lot (across the street from City Hall)
  • Exterior wall of City Hall (to the left of the main doors on Aspen Avenue)

Other Payment Options

  • By phone (toll free 24 hours automated system): (844) 368-5925
  • By mail: To make a payment via the mail, please send payment to City of Flagstaff, 211 W Aspen, Flagstaff, AZ 86001. Please include statement payment stub with your payment. Checks only please.
    • Any returned checks or e-checks will be charged a $35 fee. Payments will appear as 'PNP Bill Payment'
  • Cash payments accepted where you shop: CVS Pharmacy, Family Dollar, and Walmart. Bring your statement with you.


Load Station Payments

The City of Flagstaff operates seven water load stations (four potable, three reclaimed). Learn more.
An account must be set up prior to prepaying online. Accounts may be set up in person, using one of our drop boxes (see above for list of locations) or by mail.



  1. Customer Service


    Physical Address
    211 W Aspen Ave
    Flagstaff, 86001

    Phone: (928) 213-2231

    Hours:
    Monday-Friday 8:00AM-4:30PM

    Payment self service:
    844-368-5925