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Customers Connected to Utility Assistance During the Pandemic 
Finding Help for Those in Need
Post Date:   11/22/2021graphic showing utility assistance resources

When the pandemic began in March 2020, Flagstaff’s Customer Service Team began researching available services and referring customers to financial assistances programs. Shutting off a customer’s water during tough economic times is not something we want to do. 

In 2021, customers took advantage of over $81,000 in emergency utility assistance. This was accomplished through multiple charities and public programs that can help pay down past-due balances and current bills. The Customer Service Team spread the word with flyers in utility bills and notices that outlined alternatives to shut offs. These alternatives offer no interest and no late fee payment programs for bills up to a year past due.

The Team also help customers trouble-shoot high water bills. Leaks happen; an unusually high water-usage automatically triggers a meter check to eliminate any issues upstream of the meter. Then, the customer is notified and offered assistance in ruling out common causes before calling the plumber. 

We are here to help in times of need. If you or someone you know is facing financial hardship due to the COVID-19 pandemic, check out our Payment Assistance webpage or call a representative at (928) 213-2231. 

Wishing you a safe and happy Thanksgiving and holiday season!                    


News Archive


Customers Connected to Utility Assistance During Pandemic - November 22nd

Stay Safe this Monsoon Season - July 20th 

The 2020 Report to the Water Commission is now Available - July 14th 

Cloudy Tap Water a Cause for Concern? - February 11th 

Please Help Prevent Sewer Blockages - January 25th 


Get Ready for Winter Weather! - December 9th

Introducing the Community Stakeholder Committee on Reclaimed Water - November 2nd

Are You Ready for this Monsoon Season?: Use this Checklist for Flood Preparedness - July 16th 

Wildfires Then, Wildfires Now: Yes, It Really Has Been Ten Years Since the Schultz Fire - June 30th

Water Services 2020 Report to the Water Commission is Published - June 8th

Backflow Prevention: It's Important to You and Your Community - May 27th

Wondering What to do About the Sandbags on Your Property? - April 2nd

Water Services Receives the City Manager's 'Aspen Award' - Leadership - February 12th


Water Conservation in Action- City Hall Lawn Goes Green - September 9th

Water Services Recognized as Leader is Water Reuse Management -  September 5th

The Effects of Fire on Water in Flagstaff - August 2nd

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