Data Driven Decision Making

Objective 1: Use Standards & Data to Drive Decision Making

Pg.6 Plant operator monitors treatment process

Plant operator monitors treatment processes at Lake Mary Water Treatment Plant.

Relevant Standards

  • Secure community support for appropriate investment in water resources and infrastructure
  • Emphasize standards in decision making and communications
  • Use data to enhance operational performance and decision making
  • Maintain involvement in statewide water industry association


The Division’s Business Values provide a framework for planning and investing appropriately in water services and the environment. Appropriate investment is defined by specific standards, or levels of service. Planning and proposed investments should be based on the confluence of these standards and accurate data, specifically related to environmental conditions and the condition of water assets.


Flagstaff Water Services needs to prioritize the process of clarifying its standards, highlighting standards in communications and decision making, and enhancing the data available for decision making. With respect to data, the current challenge is to define the most relevant data and develop more automated ways to collect, store, organize, utilize, and share this data.

Timing Concerns

This is an ongoing but important effort to enhance performance and decision making.


Water Services Strategic Plan 2025

Objective 1: Use Standards and Data to Drive Decision Making
Reporting Period:      
 January-June 2020
Reporting Period:          
July-December 2020

 Specific ResponsesChampion & TEAMAccomplishmentsAccomplishments Next Steps
Increase emphasis on standards in problem solving at all levels of the organization, effectively building a culture based on the Division’s standardsWater Services Director, SCADA IS ManagerEstablishing and updating standards in each section. WW SOP/Stds actively updated, Reg Compliance SOP/Stds actively updated, Dist and Collection SOP/Stds in progress, SW SOP/Stds under way.      Stormwater Section to work with consultant on SW stds.  SCADA section working to establish standards over next 6 monthsCompleted updating standards in Stormwater Section. John Ruetten assisted SW staff in  developing a nice summary of the community standards. Water Resources is the next section to to work with the consultant on establishing this sections standards.
Preface all planning discussions and investment proposals with the relevant standards

Have not had planning discussions in this timeframe during Covid pandemic.
Develop a critical information/data list for key functions, including water production, maintenance, water usage, water quality, stormwater management, and wastewater treatment

Automate the work-order system and the Bi-Weekly Reports

Automated the weekly section reports on Sharedrive
Use GIS, CMMS, SCADA, and other SMART technologies to optimize and automate the collection and sharing of data and information and billing for those services
Using GIS data to provide emergency notices to focus streets/neighborhoods/areas.  Implemented new collector app and tablet for gathering observation well depths in water production.  Implemented CMMS in chlorine gas detector calibrations across all water production facilities.

Maximize the use of GIS to organize data with respect to geographic location

Water Services has been unable to fill vacant GIS Specialist position since Feb 2020
Employ accurate, organized usage data methods for billing and planning needs