Payment Assistance

Financial Assistance

If you are experiencing a hardship the following resources may be able to assist:

  • Emergency Rental Assistance Program: 833-912-0878 or Apply HERE 
    • This Department of Economic Security program can assist renters and landlords with past due rent and utility payments. Applications for those only seeking utility assistance are now accepted without joint landlord applications!
  • Low Income Household Water Assistance Program (LIHWAP): 833-453-2142 or apply HERE
    • This statewide program provides financial relief to qualifying households for up to $1800, depending on need.
  • Homeowner Assistance Fund (HAF): Apply HERE
    • This program provides help for homeowners who have experienced financial harship due to COVID-19. 
  • Coconino Community Services: 928-679-7453
    • Services include utility assistance, emergency home repairs, eviction prevention and more.
  • St Vincent De Paul: 928-774-6511 
    • This organization offers assistance with payment of past due bills.
  • Veteran's Resource Center: 928-266-1984
  • Access H2O- Apply HERE
    • This organization helps pay down past due bills and help customers get back on track with regular monthly payments.
  • Additional resources

City Payment Plans

Interest and penalty free payment arrangements are available. Contact us for details.

  1. Customer Service

    Physical Address
    211 W Aspen Ave
    Flagstaff, 86001

    Phone: : (928) 213-2231

    Monday-Friday 8:00AM-4:30PM

    Payment self service: