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Yes! Meeting rooms can be rented to Non-Profit and Non-Political organizations. For room capacity, availability and rates please follow the link.
Room capacities and amenities vary for each room. Please refer to the link for specific information.
Please contact us at (928) 213-2930 or send contact info to firstname.lastname@example.org.
The Airport Commission agendas and minutes are posted on the following site.
To sign up for the Aline Pay Card complete the Wage Payment Election and Consent Form (PDF) and select the Aline Pay Card option.
Your online earnings statement may viewed by logging into the Flagstaff ATS website. If this is your first time logging into the ATS website, you will need to request a temporary password by emailing payroll or call 928-213-2200. You will need to provide your employee ID number or your Social Security Number.
You will need to request a temporary password by emailing payroll or call 928-213-2200. You will need to provide your employee ID number or your Social Security Number.
No. For your protection, you will need to go to Cardholder Support website or call 877-237-4321 to activate your Aline card. You will need to choose a PIN (personal identification number) when you activate your card. By activating the Aline card, you are agreeing to the terms and conditions in the cardholder agreement.
You can use your Aline Card at any merchant that welcomes Visa debit cards. Just give your Aline Card to a cashier, waiter, or attendant, and then sign or use your PIN for your purchase. If you want to get cash back, use your PIN to make a PIN-based purchase at stores that offer this service, like grocery and convenience stores. Or use your PIN at participating ATMs. You can also use the card to make purchases online, on the telephone, and by mail order.
No. The Aline Card is a prepaid Visa debit card - not a credit card. Each pay period your employer automatically loads your pay onto the card. Each time you use the card, the purchase amount is deducted from the amount of money available on the card.
Yes. With the Aline Card there are free services and fee services
Report the loss immediately! Contact Cardholder Services at 877-ADP-4321 or access the Cardholder Support website. A new card will be sent to you. You will receive one free replacement per calendar year. A charge of $6 ($24 if expedited) will be issued for each additional replacement.
You can check your current balance anytime by accessing the complimentary Cardholder Support. You can also check your balance by calling Cardholder Services at 877-ADP-4321, or at an ATM.
You may request one transfer per business day from your card to a U.S. bank account via the Cardholder Support website. Allow up to 72 hours for the transfer to complete. You cannot transfer money from a bank account onto your card.
Yes. Call 877-ADP-4321 to obtain a secondary card enrollment form. You and the secondary cardholder share the same pool of funds, so each person has full and immediate access to the joint balance of the card.
There is a $2 fee ($26 if expedited) for each secondary card issued.
Yes. You can load payroll funds from multiple employers. Simply provide each employer with your card’s ABA and DDA2 routing number2. You can obtain these numbers by contacting Cardholder Services at 888-516-9133.
Yes. The card is yours to keep. Any employer that offers direct deposit can put your pay on your Aline Card. Simply provide each employer with your Aline Card’s ABA and DDA2 numbers. You can obtain these numbers by contacting Cardholder Services at 888-516-9133.
Most questions about the card and details of transactions made with the card can be answered through the Cardholder Support website. You may also contact Cardholder Services by calling 877-ADP-43211.
Where a merchant that accepts Visa debit card allows, you can make a purchase for the odd amount remaining and pay the difference in cash or make a purchase for less than the odd amount and get cash back for the rest. You can also go to a Visa member bank to make an over-the-counter withdrawal with the teller.
Yes. You can pay bills such as utilities, car insurance, and more with your Aline Card where Visa debit is accepted.
Yes. Visa’s Zero Liability policy applies to your Aline Card.
Your card will be held at the City of Flagstaff Payroll Department and must be picked up by the employee.
Backflow occurs when hydraulic conditions within our water distribution system deviate from “normal” and flow reverses, causing pollutants and contaminants to enter the system.
Backflow is possible in two situations: backsiphonage and backpressure.
When the pressure in the water distribution system drops suddenly (for example, during firefighting or a water main break), flow can reverse. This can create a suction effect, drawing the nonpotable substance into the water system.
Backpressure is created when the pressure in a nonpotable system - such as a recirculating system containing soap, acid, or antifreeze - exceeds that in the potable system that provides make-up water. This can force the potable water to reverse its flow direction through the cross connection. Nonpotable substances can then enter the potable water system.
Flagstaff recognizes four methods of backflow prevention: air gap, reduced-pressure principal backflow prevention assembly, pressure vacuum breaker assembly or spill-proof vacuum breaker, and double-check backflow prevention assembly. The City’s Cross Connection Control Program will determine which type is required based on the degree of hazard your property represents to the potable water supply.
A backflow assembly allows one way flow of water, preventing polluted or contaminated water from reversing direction and flowing backward into the City’s potable water supply.
It goes through an approval process at the Foundation for Hydraulic Research and Cross Connection Control at the University of Southern California. This two-step process consists of laboratory tests and 12 months of field testing. Assemblies successfully completing the entire testing procedure are recognized by the City as approved.
This is determined on a case by case basis by the City’s Cross Connection Control Program. Backflow assemblies are generally required for commercial and industrial customers where potential for contamination of potable water sources exists. Residents where nonpotable water (such as reclaimed water) is used on site are also required to install backflow assemblies. State regulations exempt single-family residences used solely for residential purposes if there are no hazards present. New facilities must install assemblies in a hot box outside of the building (unless it is for the fire riser — then it can go in the fire riser room with adequate drainage to the sanitary sewer), as close to the water meter as possible. Copies of City Ordinance #7-03-001-0015 and State Administrative Code rule R18-4-215 are available in the City Clerk’s office or from the Industrial Pretreatment Program at (928) 213-2117.
Most backflow requirements begin with the construction plan review and permit process. You will be notified of the need for a backflow prevention assembly after the City’s Cross Connection Control Program evaluates your property and your construction plans. You may also be informed of the need for a backflow assembly following an inspection of your existing business.
Yes. Unless you make other arrangements with the Cross Connection Control Program, the backflow prevention assembly must be in compliance within 30 days from the date of the initial notification. You will receive a follow-up notice after 30 days. After 45 days, you will receive a notice informing you that your water service may be discontinued unless you achieve compliance. If at any time during this process you have a problem meeting this schedule, it is extremely important that you contact the Cross Connection Control Program immediately, at 928-213-2117, to make special arrangements for an extension.
The customer is responsible for installing the backflow prevention assembly. It may be installed by a property owner, plumbing contractor, or a general contractor, subject to the Rules and Statutes of the Arizona Registrar of Contractors. Permits are required to install or replace these assemblies. Permits are issued by Flagstaff’s Building Safety Department. Please call 928-213-2618 for additional information.
The assembly must be located as close as possible to the water meter service connection, with a heated enclosure, remaining on private property. A variance can be made for indoor installation, but is subject to City approval prior to construction. Contact the Cross Connection Control Program at 928-213-2117 for information on variances.
It is the sole responsibility of the customer to ensure that the assembly is always in satisfactory operating condition. The City’s Cross Connection Control Program will send a courtesy notice when annual testing is due. You are required to schedule testing with a certified tester, who will submit the results on your behalf. If any repair work or maintenance is performed on the assembly, a certified tester must retest the assembly immediately and submit the results. Contact Jolene Hayes at 928-213-2117 for instruction on how to submit the backflow prevention assembly test result.
Yes, a customer may request a change of the annual test compliance date for any assembly. No compliance date may be changed to be more than 12 months after the most recent test. Please contact Industrial Pretreatment at 928-213-2177 or email Pretreatment.
Yes. You need approval from the Cross Connection Control program prior to the work being scheduled. Proper removal will protect the City’s water supply and your internal plumbing.
Your pretrial conference and trial dates are written on the order given to you at your initial appearance or arraignment. If you have a question regarding your court date, please contact the Flagstaff City Court at (928) 213-3000.
You will need to submit a written request to the City Court to continue your court date. Make sure you include in your request your name, the case number, the court date that you want to continue and the reason for your request. You may hand-deliver or mail your request to Flagstaff City Court, 101 W. Cherry Avenue, Flagstaff, AZ 86001. You must also submit a copy of your request to the prosecutor. Mail or hand-deliver the copy to: Flagstaff City Prosecutor’s Office, 101 W. Cherry Avenue, Flagstaff, AZ 86001.
Flagstaff City Court, 101 W. Cherry Avenue, Flagstaff, Arizona 86001.
You will need to contact one of the warrant officers at the Flagstaff City Court and then appear before a judge. You may contact a warrant officer by going to the Court, or calling (928) 213-3000.
You will need to contact the Arizona Department of Transportation (ADOT) Motor Vehicle Division (MVD) to find out whether your license has been suspended. The Flagstaff office is located at 1959 S. Woodlands Village Blvd, Suite 100A, Flagstaff, AZ 86001 or call (800) 251-5866.
If you are a victim of a crime, you may be entitled to restitution if your loss is the direct result of the crime. You should receive either a Victim’s Impact Statement or a property damage letter from the City Attorney’s Office. If you did not receive one of these and you believe you are a victim or are entitled to restitution, you may contact the Flagstaff City Attorney’s Office at (928) 213-2025, or Victim/Witness Services for Coconino County at (928) 856-7676.
Some adoption and child custody questions can be answered at the Coconino County Superior Court. Some landlord/tenant questions can be answered at Justice Court. The Coconino County Law Library and Self Help Center may be accessed online. For City Code questions, the Flagstaff City Code may accessed online, or call the City Clerk at (928) 213-2076.
The City Attorney’s Office cannot provide legal advice to the public. Information is available at Northern Arizona University’s Cline Library. Limited information is available at the public library, or at the Coconino County Law Library, which is located at 200 N. San Francisco in Flagstaff. The telephone number for the County Law Library is (877) 806-3187. The Coconino County Law Library and Self Help Center may also be accessed online. General information and other helpful resources are also available at Arizona Law Help. Additional links can be found on our Resources and Links webpage.
Only the following groups or individuals may place a banner on the sign support structures:
View the Banner Calendar 2022 for availability.
View the Banner Calendar 2023 for availability.
All sign banners must meet the following standards and conditions:
Fill out the Civic Non-Profit banner reservation application and email to email@example.com
As mandated by state law, the plan covers a range of topics with information on current conditions and our vision for the future as it relates to the topic at hand. In addition, the Plan outlines carefully developed goals and policies to realize the future vision. As a policy guide the Plan provides a framework for other detailed planning documents and planning tools, such as the zoning code, strategic plans (perhaps for a neighborhood or other area of the City), and master plans (utilities, parks and recreation, etc.).
A goal is the desired result a community envisions and commits to achieve. A policy is a deliberate course of action, mostly directed at decision makers in government, but also may be for institutional and business leaders, to guide decisions and achieve stated goals.
The Plan emphasizes a regional approach rather than just a local jurisdictional approach to regional problems and issues. The City and County chose to partner on the Regional Plan even though they were not required to do so by state mandate. The Plan addresses a wide variety of issues that do not end at the City’s boundaries, therefore, incorporating the larger geographic perspective makes the plan more meaningful and provides a tool for continuity in the way we grow as a region.
The City Council and County Board of Supervisors appointed a Citizen Advisory Committee (CAC) with members from the greater Flagstaff community. The CAC included a diverse cross-section of citizens from business, development, environmental, and real estate interests, as well as interested citizens. Incorporating thousands of community members’ ideas and opinions, the conclusions from a community survey prepared by Northern Arizona University, and a diligent and dedicated CAC, the Flagstaff Regional Plan has been developed by Flagstaff residents.
View the The Process.
After a citizen survey, thousands of public comments, and hundreds of public meetings, the final Flagstaff Regional Plan 2030: Place Matters document was drafted. Each draft of the plan received and incorporated hundreds of suggested edits. During the City Council’s review of the Regional Plan last year, many people addressed the Council to express their support for the Plan, or to suggest changes.
By the end of the year, the Council provided direction on what changes were needed, and as late as January 14, 2014 when the Plan was unanimously adopted by the Council, further edits and changes to certain policies were made.
The Flagstaff Regional Plan is used for decision making so that Flagstaff City government is accountable for publicly derived policy outcomes and goals. It provides goals and policies to help determine physical and economic development within the Flagstaff region.
The Plan will be used as a guide, or roadmap, for the future of the City and the region, and will also serve as a benchmark for citizens, developers, and public officials. It will provide all these groups a standard to evaluate future proposals and decisions concerning the region’s future development.
The Regional Plan does not affect existing property rights or entitlements, and it differentiates between currently undeveloped land and land that is preserved as open space. The Plan does not call any property ’Open Space’ unless it has been purchased or legally designated for conservation purposes, since vacant undeveloped land always has the potential for development consistent with zoning entitlements. The Open Space chapter outlines all legal and financial tools to acquire/buy vacant land for conservation purposes.
The maps also include notes stating that existing development rights remain and that the ’maps’ are illustrations for a future vision.
Much of the Regional Plan maintains and builds upon the goals, policies, and approach of the 2001 RLUTP. For example, the vision, guiding principles, and desire to promote a more sustainable Flagstaff remain the same, and the Plan continues to find a balance between economic growth and natural resource preservation. There are however, a number of important differences as listed:
The new Plan is effective as of May, 2014.
The Plan will be used as a guide, or roadmap, for the future of the City and the region, and it establishes priorities for public action and direction for complementary private decisions, thus striving to establish predictability in the decision-making process.
Green Bike Lanes have been placed at various locations throughout Flagstaff as an experiment for the Northern Arizona University’s traffics department. The City of Flagstaff has agreed with the university’s staff to supply the materials and labor for this project. The university’s staff will record the interaction of motorist and bicyclist before and after the installation of the Green Bike Lanes.
A video camera will capture approximately 90 hours worth of data from the three intersections. This information will be used by the university to conduct research on the topic, while teaching students how to analyze data from a practical experiment.
When a motorist needs to turn across the Green Bike Lane, they need to ensure there are no bicycles approaching. If there is a bicycle approaching, the motorist needs to attempt to make eye contact and yield to the bicyclist. The driver needs to make sure they fully turn and check blind spots.
When a bicyclist is approaching an intersection with the Green Bike Lane application, they need to be cautious and attempt to make eye contact with the motorist. The bicyclist needs to always assume that the motorist does not see them.
The material used for the Green Bike Lanes is a skid resistant asphaltic pavement marking. The material consists of three different components; resin, powder hardener, and aggregate. The elements are mixed thoroughly and applied either by pouring and spreading, or by spraying the designated location.
This material has features that include:
In addition, the Development Case Manager serves as your single point of contact... you can call your Development Case Manager at any time.
You can still call any member of your review team directly – they will be able to answer questions concerning plan review on specific items such as International Building Code, stormwater or public improvement requirements -- but the Development Case Manager is always there to handle complex issues and the comprehensive overlapping review.
For example, your property may not be able to handle the project you've proposed, due to hillside slope, fire regulations, height limits or other regulations. The Development Case Manager will make sure you understand the situation in a timely fashion. More importantly, he or she will also ensure that issues are identified early in the process so we can suggest ways to modify your project to comply with regulations.
The Development Case Manager needs to be included in any discussions that resolve conflicting project-design issues, such as when a redesign of a portion of the project is needed, or involves competing code requirements. His or her job is to keep your project reviews coordinated and predictable.
If you can't meet your schedule, other dates may change. For example, if you have a public hearing as part of your review and it is postponed, the date for final action on your construction permit could be changed.
If an issue arises in your project with which you don't agree, the Development Case Manager is your contact to seek problem resolution. Just notify the Development Case Manager and he or she will take up your concerns with the appropriate staff, up to and including the Development Services Director.
The Development Case Manager, however, will still be there to ensure that you get to a decision point.
To sign up for direct deposit complete the form located here (Wage Payment Election and Consent Form (PDF)) or in person at the Human Resources Department. You’ll need to know the routing number and your bank account number. If you aren’t sure, please contact your bank in order to be certain the information is accurate.
Yes. Anytime you are separated from a position you must sign up for direct deposit.
Your online earnings statement may viewed by logging into the ATS Print Freedom. If this is your first time logging into the ATS website, you will need to request a temporary password by emailing Payroll or you may call the 928-213-2200. You will need to provide your employee ID number or your Social Security Number.
You will need to request a temporary password by emailing payroll or you may call the 928-213-2200. You will need to provide your employee ID number or your Social Security Number.
Jurisdictions that make up the FMPO include the City of Flagstaff, Coconino County, and the Arizona Department of Transportation (ADOT). The FMPO receives funding from federal, state and local governments.
The FMPO is dedicated to exercising leadership and initiative in planning and assisting development of efficient, integrated transportation system facilities in the Flagstaff area.
The FMPO Executive Board meets on the first (1st) Wednesday of each month at 10:00am.
City of Flagstaff Council Chambers
211 W. Aspen Ave. Flagstaff, AZ 86001
The FMPO Technical Advisory Committee (TAC) meets on the first (4th) Wednesday of each month at 1:00 P.M.
211 W. Aspen Ave. Flagstaff, AZ 86001
These meetings are open to the public and public participation is encouraged.
SwiftComply is a software system that allows you to upload your grease control device maintenance documents directly to the City of Flagstaff.
Nothing! Participation is free and required to stay in compliance with the City of Flagstaff’s Industrial Pretreatment program.
It is best to use Chrome or Safari for SwiftComply.
You can enroll for SwiftComply online. After enrolling, you will receive an invitation email containing a link to your Business Profile. There is no need to create an account or username/password. Simply follow the link and you’ll be taken to your profile where you can report pump outs to your city’s database. You should save this link to access the profile anytime.
The primary function of your Business Profile is to report pump out documentation. Once added, all pump out documentation will populate directly on the City of Flagstaff’s database in real time.
To select your provider, find their name in the list of providers and click the grey "select provider" button to the right of the provider. If you are a self-cleaner, please click the button next to this choice. Service Providers also have the ability to upload pump out documentation on behalf of their customers. If your service provider is enrolled in SwiftComply, you can ask them if they offer this service.
If your service provider’s name does not come up, they are not registered as a provider with SwiftComply. If that is the case, you can request they enroll and we will contact them with an invitation. To do this, either contact City of Flagstaff Pretreatment section or email Swift Comply.
When you follow the link to your business profile, you’ll be taken to the main screen where you can add a pump out by tapping the blue "Add pump out" button. On your first visit to your business profile, please upload documentation from your most recent pump out.
To record a new pumpout, click the blue ’Submit Report’ button. There you will be taken to the pumpout form. Select your service provider or self cleaner option. The service date and volume of pumpout fields are mandatory. The upload file/photo, disposal site and note fields are optional. The upload file/photo section is where you can upload a pump out photo or document from your computer, or take a photo of the document or empty grease interceptor with your phone.
Complete your pump out record. Instead of an invoice or manifest, you can take a picture or scan of the maintenance record. A picture of the clean, empty grease interceptor is always appreciated!
Email the Industrial Pretreatment Supervisor or call 928-213-2117 and we can evaluate your situation.
From your business profile, you have access to view your pump out history, inspection history, grease control device list and compliance history.
Email the Industrial Pretreatment Supervisor or call 928-213-2117, or email SwiftComply.
Once you’ve created your password, navigate to Swift Comply the next time you need to sign into the account and select the Service Providers Log in option.
The main function of your account is to report fat, oil and grease pump outs to the City of Flagstaff on behalf of your customer. There are three different places in your account where you can do so:
Edit a pump out by selecting the pencil icon to the right of the listing in the pump out database. Make the changes and select the ’Save’ button. These changes will be reflected in the City’s database. Delete a pump out by selecting the trash can symbol to the right of the listing in the pump outs.
When you are selected as the service provider for an FSE in a new city, you’ll receive a notification email that the new city has been added to your profile. You will need to switch between tenants to report pump outs for those establishments. To do so, click on Account at the top right. You will see a drop-down list of cities. Select the one you need to report pump outs from.
Please view a list of accepted waste on the following web page:
The HPC is able to divert Hazardous Waste and Electronic Waste from entering the Cinder Lake Landfill. Because of this, the Landfills life expectancy is expanded and we keep any hazardous materials out of the environment. The location is also the most cost effective use of tax payers money.
Yes, however accepted hazardous waste items in town are limited.
Compact Fluorescent Lamps (CFL's) can be dropped off at either Home Depot Location, The Lite Company (on Fourth Street) or the HomeCo Ace Home Center on Butler.
Electronics may be accepted at Staples (928) 214-8424 and Best Buy (928) 522-6141. Please call in advance for more information.
Old Fire extinguishers can be taken to Personnel Zee Safety. Call (928) 526-3130 for more information/directions.
BBQ Propane cylinders are accepted at Graves Propane. Call (928) 714-1111 for more information.
Use original containers and labels whenever possible to decrease the risks of spills and exposure. If the container is compromised in any way, use a secondary container to contain the spill. In addition, bring a copy of any SDS’s that pertain to your particular waste. This will cut down the amount of time needed to investigate your hazardous materials.
Be aware of leaking chemicals, as they can react while in transport and pose a serious risk to you, your occupants, and the general public. Keep your vehicle well ventilated and drive with care.
The HPC is open Mondays through Saturdays from 8:00 a.m. to 3:00 p.m. We are also open on most major holidays with the exception of Thanksgiving, Christmas, and New Year's Day.
Yes, but you must qualify as a Very Small Quantity Generator (VSQG) and it is by appointment only.
You can contact the HPC at (928) 213-2159 or send an email to firstname.lastname@example.org. HPC staff will be able to help determine if you qualify for our Small Business Waste Program and can help you find the best way to dispose of your hazardous waste.
Fuel containers are accepted during open facility hours but for safety precautions your fuel container cannot be emptied until the facility is closed to the public. Fuel containers will only be emptied/poured by HPC staff when:
The HPC is closed
Two trained employees with HAZWOPER training are on site
Hazards to the public are contained
If you wish to have your container returned, you may leave your container with your contact information at the HPC during open facility hours and staff will notify you when your gas container is available for pick-up.
Citizens Against Substance Abuse (CASA) in conjunction with law enforcement holds a sharps collection event twice a year; hold on to your sharps and dispose of them at the CASA event for safe and proper disposal. Please contact CASA at (928) 779.5361 for more information.
Or, after following ADEQ's instructions* for household sharps disposal, residents can dispose of their sharps in normal trash or at the Cinder Lake Landfill. For more information, please review ADEQ's Sharps brochure.
Prescription or over-the-counter medications are not accepted at the HPC and medication should NEVER be flushed down the toilet. Medications pose a serious threat to our water sources and water treatment plants, as well as children, pets and wildlife.
Citizens Against Substance Abuse (CASA) in conjunction with law enforcement holds a medication/drug disposal event twice a year; hold on to your old medications and dispose of them at the CASA event for safe and proper disposal. Please contact CASA at (928) 779.5361 for more information.
Or after following ADEQ's Prescription Drug Disposal Brochure* medications / pharmaceuticals can be disposed of in normal trash with ultimate disposal occurring at the Cinder Lake Landfill.
The HPC will accept smoke detectors.
Businesses are encouraged to contact Curie Environmental Services* to recycle ionization smoke detectors and other radioactive articles.
Compressed gas cylinders, other than propane, are not accepted at the HPC. Please call the HPC at (928) 213-2159
The High Occupancy Housing Zoning Code Text Amendment was adopted to implement the High Occupancy Housing Specific Plan (HOH Plan).
In February 2018, the City Council adopted the citywide HOH Plan, a specific plan to the Regional Plan. The HOH Plan was developed in response to the community’s dialogue about previously proposed high-intensity mid-rise developments near historic neighborhoods that primarily catered to college students. The purpose of the HOH Plan is to provide direction in the form of goals and policies to accommodate a variety of housing options in areas of the city that can support infill, redevelopment, and mixed-use activities. These goals and policies are intended to enhance and maintain the city’s character and guide future developments that would be considered High Occupancy Housing (HOH). The HOH Plan identified dozens of strategies that could be implemented to address the unintended impacts of these buildings on neighborhood character, affordability and transportation. It should be noted that the HOH Plan’s listed implementation strategies about the Zoning Code amendments (Pages 102, 103, 105, and 106 of the HOH Plan) “…may be accomplished through another method...” to achieve “…the goals and policies of the HOH Specific Plan and the Regional Plan” (Page 99 of the HOH Plan).
After the adoption of the HOH Plan, staff received direction and affirmation from City Council on October 8, 2019, to address smaller developments that may also be considered as HOH. The smaller HOH developments that staff were directed to consider are single-family, two-unit (duplex), three-unit (triplex), and multiple-family developments that were not addressed in the HOH Plan.
Please refer to Division 10-80.20: Definition of Specialized Terms, Phrases, and Building Functions, Section 10-80.20.080 Definitions, “H” of the Zoning Code.
A summary of the definitions of High Occupancy Housing Development are below:
A. High Occupancy Housing Development (HOHD): means any of following: High Occupancy Housing Development, single-family; High Occupancy Housing Development, two-units; High Occupancy Housing Development, three-units; and High Occupancy Housing Development, four-units and greater (see definitions below). Housing development, either for rental or purchase, in which all dwelling units are permanently affordable and offered at 60 percent of the area median income (AMI) in compliance with the Department of Housing and Urban Development regulations shall not be categorized as High Occupancy Housing Development, regardless of the number units, bedrooms, or zoning.
B. Single-Family High Occupancy Housing Development: A single-family attached or detached dwelling unit with:
C. Two-units (Duplex) High Occupancy Housing Development: A lot or parcel containing two dwelling units, excluding an Accessory Dwelling Unit, with:
D. Three-units (Triplex / Multiple-family) High Occupancy Housing Development. A lot or parcel containing three dwelling units with:
E. Four-units and Greater High Occupancy Housing Development: A Development Site containing four or more dwelling units where:
The definitions of Mixed-use High Occupancy Housing Development is:
A. A mixed-use development with:
B. Mixed-use Housing Development, either for rental or purchase, in which all dwelling units are permanently affordable and offered at 60 percent of the Area Median Income (AMI) in compliance with the Department of Housing and Urban Development regulations shall not be categorized as High Occupancy Housing Development, regardless of the number of units, bedrooms, or zoning.
Please refer to the land use tables of Section 10-40.30.030: Residential Zones, Section 10-40.30.040: Commercial Zones, and Division 10-40.40: Transect Zones of the Zoning Code for the zones that the High Occupancy Housing Development (HOHD) lands use is allowed.
Below is a summary of zones that the HOHD land use is allowed:
Note: 1. Not allowed on the ground floor unless behind an allowed ground-floor use.
CUP = Conditional Use Permit
PRD = Planned Residential Development
Please refer to the land use tables of Section 10-40.30.040: Commercial Zones and Division 10-40.40: Transect Zones of the Zoning Code for the zones that the Mixed-use High Occupancy Housing Development (MHOHD) lands use is allowed.
Below is a summary of zones that the MHOHD land use is allowed:
In addition to the zones that High Occupancy Housing Development (HOHD) and Mixed-use High Occupancy Housing Development (MHOHD) are allowed, the following locational requirements apply:
A. Single-Family HOHD:
B. An HOHD with two-units (Duplex): A lot or parcel containing two dwelling units, excluding an Accessory Dwelling Unit, with:
C. An HOHD with three-units (Triplex / Multiple-family): A lot or parcel containing three dwelling units with:
D. An HOHD with four or more dwelling units: An HOHD containing four or more dwelling units where:
Link to the Regional Plan, Map 24: Activity Centers
Link to the Specific Plan website and list of plans
The distance between the permanent transit stop to the Development Site shall be measured following a continuously improved sidewalk and/or public paved trail.
E. Mixed-use High Occupancy Housing Developments (MHOHDs):
Link to the Regional Plan, Map 25: Road Network Illustration
F. An HOHD or MHOHD with more than 50 dwelling units per acre and/or 125 bedrooms per acre.
G. An HOHD on a lot or parcel with a Commercial Zone designation:
1. On a lot or parcel that is set back at least 300 feet from the centerline of a street classified as a Commercial Corridor identified on the General Plan; and2. There shall be an existing primary mixed-use development or commercial use(s), excluding primary transportation and infrastructure uses.
There has not been a change to the residential densities that are allowed in the Residential Zone. Please refer to Table 10-40.30.030.C. Residential Zones – Building Form and Property Development Standards at the following link: Section 10-40.30.030. and scroll down to the table.
Yes, density maximums have been incorporated for developments with and without a Conditional Use Permit. A Conditional Use Permit for a High Occupancy Housing Development or Mixed-use High Occupancy Housing is required for a development with a density greater than 13 dwelling units per acre in the Suburban Commercial (SC) Zone and 29 dwelling units per acre in all other Commercial Zones.
The dwelling units allowed in each Building Type that are used with the Transect Zones have not been modified.
The definitions of a High Occupancy Housing Development or Mixed-use High Occupancy Housing Development would determine which developments in the Transect Zones would require a Conditional Use Permit. In addition, the associated High Occupancy Housing land use would have to be allowed with a CUP in the Transect Zone.
Therefore, any development that conforms with the following definitions would require the approval of a Conditional Use Permit, if the land use is allowed in the property’s zoning designation:
A. High Occupancy Housing Development (HOHD): means any of following: High Occupancy Housing Development, single-family; High Occupancy Housing Development, two-units; High Occupancy Housing Development, three-units; and High Occupancy Housing Development, four-units and greater (see definitions below). Housing development, either for rental or purchase, in which all dwelling units are permanently affordable and offered at 60 percent of the area median income (AMI) in compliance with the Department of Housing and Urban Development regulations shall not be categorized as High Occupancy Housing Development, regardless of the number of units, bedrooms, or zoning.
B. Single-Family High Occupancy Housing Development: A single-family attached or detached dwelling unit with:
C. Two-units (Duplex) High Occupancy Housing Development: A lot or parcel containing two dwelling units, excluding an Accessory Dwelling Unit, with:
D. Three-units (Triplex / Multiple-family) High Occupancy Housing Development: A lot or parcel containing three dwelling units with:
E. Four-units and Greater High Occupancy Housing Development: A Development Site containing four or more dwelling units where:
F. A mixed-use development with:
Bedroom. The Zoning Code defines a bedroom as a room in a residence marketed, designed, or likely to function primarily for sleeping
Single-family High Occupancy Housing Development: No maximum
Two-unit (duplex) High Occupancy Housing Development: 10 bedrooms
Three-unit High Occupancy Housing Development: 12 bedrooms
Bedrooms per acre are calculated by the total bedrooms of a Development Site divided by the total gross acres of the Development Site.
Example: An HOHD has a total number of 560 bedrooms on a 12-acre Development Site. The bedrooms per acre would be
560 bedrooms ÷ 12 acres = 46.67 Bedrooms per Acre
Yes, there is a minimum or maximum number or distribution requirements of bedroom types (one, two, three, four, etc. bedrooms). These requirements are:
An HOHD or MHOHD with three bedrooms or less do not have a minimum or maximum number, or distribution requirements, of bedrooms types.
The parking requirements are:
Residential units of a High Occupancy Housing Development and Mixed-Use High Occupancy Housing Development
The sum of:
1 to 75 bedrooms = 1 space per bedroom, plus
76 to 325 bedrooms = 0.90 spaces per bedroom, plus
326 to 650 bedrooms = 0.80 spaces per bedroom, plus
Greater than 650 bedrooms = 0.70 spaces per bedroom
Yes. The High Occupancy Housing Zoning Code Text Amendment allows for a parking reduction for developments that provide transit passes to tenants and employees. Please refer to section 10-50.80.061 Transit Pass Parking Reduction Pilot Program of the adopted amendment at the following link: City Council Adopted High Occupancy Housing Zoning Code Text Amendment - Ordinance No. 2020-28 and Resolution No. 2020-59 (PDF)
High Occupancy Housing Developments.
Mixed-use High Occupancy Housing Developments.
Building Footprint(1) Sizes and Separation Requirements.
Note 1. For the purpose of the requirements of subsection B of this section, the maximum allowable building footprint is equal to the largest floor plate of a structure, including interior courtyards, abutting and interior, or partial interior, podium and above ground parking structure(s), and structures connected with a continuous roof.
The following are other requirements for a High Occupancy Housing Development and Mixed-use High Occupancy Housing Development:
Please refer to the Zoning Code for a complete list of requirements for HOHDs and MHOHDs at the following link:
City Council Adopted High Occupancy Housing Zoning Code Text Amendment - Ordinance No. 2020-28 and Resolution No. 2020-59 (PDF)
Note: Any site plan application that is submitted after the effective date of the High Occupancy Housing Zoning Code amendment, regardless of the expiration date, shall demonstrate compliance with the High Occupancy Housing Zoning Code amendment.
No. For a site plan application that was approved prior to the effective date of the High Occupancy Housing Zoning Code amendment, and which has not expired, then the applicant needs to maintain compliance with the Zoning Code requirements that were in effect at the time the site plan application was deemed complete.
Yes. The applicant shall submit a new application that demonstrates compliance with the High Occupancy Housing Zoning Code if the site plan approval has expired after the effective date of the High Occupancy Housing Zoning Code amendment.
Note: Any site plan application that is submitted after the effective date of the High Occupancy Housing Zoning Code amendment, regardless of the expiration date, shall demonstrate compliance with the High Occupancy Housing Zoning Code.
Yes. A site plan application that has been submitted after the effective date of the High Occupancy Housing Zoning Code amendment shall demonstrate compliance with the High Occupancy Housing Zoning Code amendment.
Please note this set of questions deals only with the Public Housing Waiting List. As of November 19, 2019, all applications for Public Housing are now submitted online. Starting July 15, 2021, you can apply and maintain your file through Haven Connect. This change from our previous waiting list software was to better serve our applicants and we do apologize for any inconvenience.
Contact Haven Connect for the following:
Documents such as birth certificates and social security cards are not required for the pre-application. These will be requested when you near the top of the waiting list.
If you wish to request a reasonable accommodation, including modifications, auxiliary aids and services due to disability in regards to applying, please contact us immediately:
The Reasonable Accommodation form for Low-Income Public Housing is available here.
Written and oral language services will be provided upon request. Please note that the Flagstaff Housing Authority lobby is currently closed to limit the spread of COVID-19.
If you speak a language other than English, use the Google Translate menu for an approximate translation. The Google Translate menu can be found at the bottom right of your web browser window on a desktop/laptop or scroll to the bottom of this page on a mobile device. Web browsers also support many text-to-speech plug-ins. See the Chrome Web Store, Firefox Browser Add-Ons page, and this how-to Internet Edge or this how-to for Internet Explorer.
If you wish to request a reasonable accommodation, including modifications, auxiliary aids and services due to disability in regards to applying, please contact us immediately by emailing the Housing Authority by mail to 3481 N Fanning Dr., Flagstaff, AZ 86004; or by phone at 928-213-2730. The Reasonable Accommodation form for Low-Income Public Housing is available here. You can also come into our office at 3481 N Fanning Dr. during typical business hours. Written and oral language services will be provided upon request. Please note that the Flagstaff Housing Authority lobby is currently closed to limit the spread of COVID-19.
If you speak a language other than English, use the Google Translate menu for an approximate translation. The Google Translate menu is to the bottom right of your web browser window on a desktop/laptop or scroll to the bottom of this page on a mobile device. Web browsers also support many text-to-speech plug-ins. See the Chrome Web Store, Firefox Browser Add-Ons page, and this how-to Internet Edge or this how-to for Internet Explorer.
Find the FAQs for Section 8 Housing Choice Voucher program at https://www.flagstaff.az.gov/faq.aspx?TID=46.
When you finish the application, you receive a confirmation number. If you received a confirmation number, you are on the waiting list. For technical assistance, contact Haven Connect.
To review your file and see your status, login to Haven Connect.
The City of Flagstaff Housing Authority maintains a Residency Preference for all waiting lists. If no adult in the household lives in Flagstaff, works at least 20 hours/week in Flagstaff, nor has a promise of work (excluding a nonvoluntary transfer) in Flagstaff, they will be sorted behind those who do.
The Section 8 Housing Choice Voucher waiting list will open September 1, 2021 at 8:30. Applicants will be able to apply via Haven Connect.
These steps vary in length of time based on the length of our waiting lists and the rate at which units turn over.
The City of Flagstaff Housing Authority does not have emergency housing available. We house applicants off of the waiting list based on the date and time of application. Applicants with the residency preference are sorted ahead of those who do not have the preference. (See FAQ on preference below for more information on preferences.) Applicants must submit an application to be placed on the waiting list in order to receive housing. If you are seeking emergency housing, see the Emergency Housing page and visit with the Front Door of Coconino County website, the one-stop for those experiencing homelessness.
No, we do not expedite applications due to individual circumstances. Each applicant family must be placed on the waiting list and go through the eligibility interview process based on the date and time they applied in order to receive housing.
If you currently have Section 8 and are using portability to move to Flagstaff, see the Section 8 tab, "S8 Participant Info," for more information. If you are a veteran experiencing homelessness, you may have additional options through the VASH Program and should contact a veteran services provider; in Flagstaff, call Megan Studer, (928) 499-0284 or (800) 949-1005 ex 5692. See our dedicated Emergency Housing page for more resources.
We give preference to those who live or work in Flagstaff. If you do not have a residency preference, you will have an indeterminate wait and may never near the top of the waiting list. Your residency preference status on the Waiting List is based on whether your primary residence is in Flagstaff, an adult household member works or is self-employed at least twenty hours a week in Flagstaff, or an adult household member has an offer of work in Flagstaff. If this changes for you it may change your position on the waiting list once you report.
For one-bedroom units, there is an additional preference for seniors (people of 62 years or older), people with one or more disabilities, or both.
If your situation changes, please update your information through the applicant portal. Your preference status can change while you’re on the waiting list.
Prior to November 19, 2019, the Flagstaff Housing Authority would send a pre-eligibility letter through the U.S. Postal Service. Starting on November 19, 2019, we now send an email confirmation to the email you listed in your application. If you received a confirmation number, you have applied. The Flagstaff Housing Authority does not request or disclose information over the phone.
The Flagstaff Housing Authority has only 265 public housing units. We can’t offer assistance to a new family until one who is currently housed moves out of one of these units. By responding clearly, completely, and quickly to requests for information, you can help us house your family as promptly as possible. Be sure to keep your information up to date so that you are on the appropriate waiting lists and have the appropriate preferences.
You should update your information so that we can contact you quickly when you near the top of the list and that you are on the correct waiting list. If you fail to update your contact information, you may miss the opportunity to be housed. If you near the top of the waiting list and do not respond in time, you will be removed from the waiting list. At which point you would have to reapply, losing your original application date and time. You can update your application at app.havenconnect.com/login.
If you have already submitted your record request (background check), any changes should be reported directly to who has requested them, to email@example.com, or in writing to 3481 N Fanning Drive, Flagstaff, AZ 86004 so they can be passed to the program manager or case worker handling your file.
You can update your information through Haven Connect apply.havenconnect.com/login. If you need technical assistance, see Haven Connect Support. If you are unable to update your file, you may submit them to firstname.lastname@example.org or inwriting to 3481 N Fanning Drive, Flagstaff, AZ 86004 The Flagstaff Housing Authority does not make changes or disclose information over the phone.
If you have already submitted your record request (background check), any changes should be reported directly to email@example.com or in writing to 3481 N Fanning Drive, Flagstaff, AZ 86004 so they can be passed on to the program manager or case worker handling your file.
No, felonies do not immediately make applicants ineligible. Low-Income Public Housing applicants will be screened for tenant suitability. We review criminal activity related to drug, disturbance and/or violent activity documented through police reports, landlord references and convictions. This will include credit, landlord reference, and criminal background checks. (Criminal background checks are requested for all residents 16 years or older as part of the full application.) Sex offenders under lifetime registration requirements are disqualified under federal law.
Reasons for disqualification include, but are not limited to:
Efforts to repay past delinquencies and successful completion of drug or alcohol abuse programs will be taken into account when determining tenant suitability. Lack of credit history is not cause for disqualification. If you are denied admission, you have the right to request a Grievance Hearing. Under the Violence Against Women Act (VAWA), you cannot be denied because you were a victim of domestic violence, stalking, or sexual assault.
The City of Flagstaff Housing Authority can only honor requests for at least one person or couple per bedroom and no more than two people per bedroom except as a reasonable accommodation. Reasonable accommodations may include a room for medical equipment or for a live-in aide.
You may request a change in bedroom size once every twelve months after your initial application or following a change in family composition. That means, if you applied on January 1st of this year, you can change your bedroom size on January 1st of next year. A family composition change includes (but is not limited to):
If you are communicating a family composition change, consider if a change in bedroom size is appropriate and you may request that change following your change report. You must still qualify for the new bedroom size (one person per bedroom, no more than two, couples share a room). To request a bedroom size change, email firstname.lastname@example.org.
Yes. HUD regulations prohibit assistance to ineligible family members, but mixed-eligibility households may receive assistance from either Section 8 or Low-Income Public Housing. However, assistance will be provided on behalf of family members who are eligible. Income from both eligible and ineligible household members are included in calculating household rent responsibility. Both eligible and ineligible household members are included in the household size when determining the appropriate income limit and eligible number of bedrooms.
Concerning Low-Income Public Housing and §13.5 of the Admissions and Continued Occupancy Plan, a household that includes ineligible family members receives a proportional reduction in their rental subsidy which leads to a higher rent burden. For example, a four person family where three individuals are eligible and one is not will receive 75% of the rental subsidy of a four person family where all four individuals are eligible.
Applicants are removed from the waiting list if they fail to respond to forms or requests for documentation by the deadline, for failing to check in at least every twelve months, for voluntary removal, or after being denied (see below). Maintaining an updated applicant file, including an accurate mailing address, is the applicant’s responsibility.
If you are denied admission, you have the right to request a Grievance Hearing. Under the Violence Against Women Act (VAWA), you cannot be denied because you were a victim of domestic violence, stalking, or sexual assault. Grievance Hearing requests are addressed to Kurt Aldinger, Public Housing Manager, who can be reached by:
Find more information on the Violence Against Women Act (VAWA) here.
Your rent will be based on your family income. In most cases, you will pay 30% of your adjusted income toward rent. When there is a change in household income that may change your rent. When you attend a pre-lease briefing, we will give you an estimate of your rent.
The City of Flagstaff Housing Authority owns and maintains East Flagstaff Housing (Siler Homes and Scattered Sites in zip code 86004) and Flagstaff Housing West (Brannen Homes and Scattered Sites in zip code 86001). Find a map of Flagstaff Housing West, or a map of East Flagstaff Housing.
As part of the pre-application you opted for one or both waiting lists. If you applied for only one waiting list, you may be able to apply for the second; however the new application will have a new date and time while the first application date and time will be preserved.
The City of Flagstaff is committed to fair housing. The Federal Fair Housing Act and the State of Arizona prohibit housing discrimination based on race, color, religion, sex, disability, national origin, and familial status. For legal assistance, the City of Flagstaff Housing Authority refers households to the non-profit DNA Legal Services and to the Southwest Fair Housing Council.
For more information see U.S. Department of Housing and Urban Development: Fair Housing, the National Fair Housing Alliance, Title VI of the Civil Rights Act of 1964, Fair Housing First, Housing Discrimination Page with the Arizona Attorney General, Section 109 of the Housing and Community Development Act of 1974, the Age Discrimination Act of 1975, Americans with Disabilities Act Title II Regulations, and Violence Against Women Act (VAWA) Reauthorization 2013.
Please note this set of questions deals only with the Section 8 Waiting List. If you are on the waiting list, you can update your application at the Haven Connect login page.
The Section 8 Housing Choice Voucher waiting list will open September 1, 2021 at 8:30 am.
You can apply from most internet-connected devices. You do not need to come to the Flagstaff Housing Authority.
If you wish to request a reasonable accommodation due to disability, including modifications, auxiliary aids and services, in regards to applying, please contact the Flagstaff Housing Authority immediately:
You can access the Section 8 Reasonable Accommodation form online (PDF). Written and oral language services will be provided upon request. Please note that the Flagstaff Housing Authority lobby is currently closed to limit the spread of COVID-19.
If you speak a language other than English, use the Google Translate menu for an approximate translation. The Google Translate menu is to the bottom right of your web browser window on a desktop/laptop or scroll to the bottom of this page on a mobile device. Web browsers also support many text-to-speech plug-ins. See the Chrome Web Store, Firefox Browser Add-Ons page, and the how-to Internet Edge page or the how-to for Internet Explorer page.
Find the FAQs for Low Income Public Housing program at https://www.flagstaff.az.gov/Faq.aspx?QID=392
You can review your waiting lists and information by logging into Haven Connect at app.havenconnect.com/login. You can review all of open waiting lists at apply.havenconnect.com/properties.
The Section 8 Housing Choice Voucher waiting list will open September 1, 2021 at 8:30 am.
You will be able to apply from most internet-connected devices. Additional assistance will be available in person, but you do not need to come to the Flagstaff Housing Authority office.
Updated July 15, 2021.
When you finished your online application, you received a confirmation number. If you received a confirmation number, you are on the waiting list.
You can update your application at apply.havenconnect.com/login. For technical assistance, see the Haven Connect Support page.
You can find assistance with the Haven Connect online application at their support page.
To find out your status on the Waiting List, login to app.havenconnect.com/login, which will show you your active lists and position. Please note that waiting list positions change due to a variety of factors.
Remember: We process those applicants with the residency preference before we process those that do not have it. Keep your file up-to-date to ensure you are processed at an appropriate time. Failure to respond to request
When your application is near the top of the list:
Vouchers are only available when one is no longer in use by a current voucher-holder. Therefore, we cannot predict the rate at which vouchers will be made available. Wait time for those with the residency preference (described below) is typically 18 months or longer.
We give preference to those who live or work in Flagstaff. Your residency preference status on the Waiting List is based on whether your primary residence is in Flagstaff, an adult household member works or is self-employed at least 20 hours a week in Flagstaff, or an adult household member has an offer of work in Flagstaff. If this changes for you it will change your position on the Waiting List. If you are experiencing homelessness, you are encouraged to report that in your application or in an update.
If your situation changes, please update your information through the Portal at https://apply.havenconnect.com/login. Your preference status can change while you’re on the waiting list.
If you received a confirmation number when you applied, you are on the waiting list. We do not send letters confirming that your name is on the waiting list. Visit the Applicant Portal to check your status.
The Flagstaff Housing Authority does not request or disclose information over the phone.
You can update your application at apply.havenconnect.com/login. For technical assistance, see the Haven Connect Support page.
We have only a limited number of vouchers to offer. We are unable to offer assistance to a new family until one who is currently assisted leaves the program. By responding clearly, completely, and quickly to requests for information, you can help us house your family as promptly as possible.
You can update your information through the Haven Connect at apply.havenconnect.com/login. For technical assistance, see the Haven Connect Support page. The Flagstaff Housing Authority does not make changes or disclose information over the phone.
You should update your information so that we can contact you quickly when you near the top of the list and that your preferences are accurate. If you fail to update your email and mailing addresses, you may miss the opportunity to be housed and/or may be removed from the waiting list, at which point you would be removed from the waiting list and have to reapply, losing your original application date and time.
You are encouraged to verify your file information every six months. You can update your information by logging in to the Haven Connect Portal. If you need access to a computer or additional assistance, come into our office during typical business hours: Monday through Thursday, 8:00 am to 4:30 pm, or 8:00 am to 12:00 pm Friday. If you have submitted your record request (background check), any changes should be reported directly to email@example.com so they can be passed on to the program manager or case worker handling your file.
No, felonies do not immediately make applicants ineligible. Section 8 Housing Choice Voucher applicants will be screened for program suitability. We review criminal activity related to drug, disturbance and/or violent activity documented through police reports, Landlord references or convictions. This will include credit, landlord reference, and criminal background checks. (Criminal background checks are requested for all residents 18 years or older as part of pre-interview screening.) Sex offenders under lifetime registration requirements are disqualified under federal law.
Efforts to repay past delinquencies and successful completion of drug or alcohol abuse programs will be taken into account when determining tenant suitability. Lack of credit history is not cause for disqualification.
If you are denied admission, you have the right to request a Grievance Hearing. Under the Violence Against Women Act (VAWA), you cannot be denied because you were a victim of domestic violence, stalking, or sexual assault. If you are seeking VAWA protection, download and fill out the Emergency Transfer Request form (PDF) and find information concerning your rights (PDF).
Bedroom size is calculated by looking at the age and sex of the family members.
Children of the opposite sex will share a room up to age 10. Children of the same sex will share a room up to age 16. Therefore a family of four with one adult parent (first room), two children under age 10 (second room), and one child 16 or over (third bedroom) would qualify for a three bedroom unit. If the family of four included an adult parent (first room), a male child of 11 (second room), a female child of 13 (third room), and a child of 17 (fourth room), they would qualify for a four bedroom unit.
Yes. While the Department of Housing and Urban Development (HUD) regulations prohibit assistance to individual ineligible family members, mixed-eligibility households may receive assistance from either Section 8 or Low-Income Public Housing. However, assistance will be provided on behalf of family members who are eligible.
Income from both eligible and ineligible household members are included in calculating household rent responsibility. Both eligible and ineligible household members are included in the household size when determining the appropriate income limit and eligible number of bedrooms.
Concerning Section 8 and Section 9.6.3 of the Administrative Plan, rental assistance for a mixed-eligibility family is calculated as if all the family members are eligible and then adjusted by the family’s percentage of eligibility. Calculating a family’s subsidy considers factors such as eligible bedroom size (see "How will I know what size of home I can apply for with a Section 8 voucher?"), the market rate of the rental unit, and the household income of all family members (including ineligible family members).
Based on this formula, if the full subsidy that would be paid to the landlord for a completely eligible household were $1,000, the landlord of a family with three eligible members and one ineligible member would receive a subsidy of $750. The household would be responsible for paying both their typical rent responsibility (30% of household income) and this difference to their landlord.
Your rent will be based on your family income. In most cases, you will pay approximately 30% of your adjusted income toward rent. When there is a change in household income, that may change your rent. When you attend a briefing, you will be provided a voucher that identifies the value of your voucher.
Once you are receiving your voucher, it is important to keep your income information updated. If income information is filed late, and that income is greater than our files, you will likely need to arrange a payment agreement with the Flagstaff Housing Authority to reconcile the over-payment of your voucher.
If you are denied admission, you have the right to request a Grievance Hearing. Under the Violence Against Women Act (VAWA), you cannot be denied because you were a victim of domestic violence, stalking, or sexual assault (access the Certification of Domestic Violence, Dating Violence, Sexual Assault, or Stalking and Alternate Documentation form (PDF)). Grievance Hearing requests are addressed to Section 8 Manager Tracey French. who can be reached via email at firstname.lastname@example.org or at:
Tracey FrenchFlagstaff Housing Authority3481 N Fanning DriveFlagstaff, AZ 86004
You can mark envelopes for Violence Against Women Act (VAWA) submissions as Confidential if you prefer. View more information on VAWA here (PDF).
The Housing Choice Vouchers maintained by the City of Flagstaff Housing Authority can be used for homes with a physical address of:
Not all landlords accept Section 8 Housing Choice Vouchers. Check out a list of complexes with whom we have worked well in the past (PDF).
For more information see:
Visit the NAPEBT website to view your current elections. You may also access directions for accessing the site (PDF).
You may contact Jorgensen Brooks at 888-520-5400 and or visit the Jorgensen Brooks website.
These deductions may be started, stopped, increased or decreased at any time and will be effective the following month. Visit NAPEBT website to make changes.
You can change your Health Savings Account contributions at any time. Visit NAPEBT website to make changes.
Flexible Spending Account contributions can only be elected once per year (during open enrollment), for the following plan year. Because the funds are fronted to you at the beginning of the plan year, they cannot be changed mid-year. Open enrollment is held in May, with an effective date of July 1.
Once you have submitted your resignation, you can take vacation time, comp time, and your floating holiday. You may not take your personal day.
The following information is outlined in the employee handbook: Employees who resign must physically work their last day on the job. If the employee uses accrued leave for his or her entire shift on the last day, then the last day of work will be recorded as the last day the employee physically worked during the notice period. (1-40-040 Resignation)
Employees who resign must physically work their last day on the job. If the employee uses accrued leave for his or her entire shift on the last day, then the last day of work will be recorded as the last day the employee physically worked during the notice period.
Applicable accrued comp time is paid out, for employees who successfully complete 6 months of service vacation is paid out, but unless you meet the following criteria (as outlined in the employee handbook), sick leave is not paid out. "Employees leaving the service shall be paid for unused sick leave at the rate of one day’s pay for each two days of unused sick leave under the following conditions:
Contact the Human Resources Benefits Analyst to obtain the Retiree Benefits Checklist and Retiree Benefits Form (which you will need to complete prior to leaving employment).
There will be four Temporary Personnel Service agencies you may contact in order to fill a Temporary Personnel vacancy. Their contact information is below and the type of positions they will be able to fill is also listed. Please follow the procedure to request a new temporary employee from one of the approved agencies (read through the procedures (PDF)).
Absolutely! We will just need to see a photo ID, a driver’s license or City ID card will work - any photo ID. Once we have seen a photo ID, you can look through your file, take copies of anything in there, or request that we add something (e.g. a certificate.) You may not remove anything from or leave Human Resources with your file.
You can view your paycheck history by going online to the Employee Self-Service (ESS) website. You can access the ESS website from the CityNET. If you do not know your Employee ID number and your PIN, you will need to contact Payroll at ext. 2200.
Employees may not carry over more hours than can be earned in 18 months of continuous service. Earned vacation hours in excess of the maximum must be used no later than June 30 of each fiscal year. All hours over the maximum allowed and not used by June 30 of the current fiscal year shall be forfeited.
However, in the event of extenuating or unforeseen circumstances, an employee may exceed his or her vacation maximum past June 30 by submitting a written request to the Department Head through the immediate supervisor. The Department Head, in conjunction with the Human Resources Director, will make a determination and notify the employee of the decision. Employees may not be allowed this option for two consecutive years.
Employees are allowed to accrue in excess of 40 hours, except for commissioned fire personnel, who shall be allowed to accrue 56 hours. These maximums may be exceeded only upon the express written authorization of the City Manager after a written request of the employee’s Department Head, but in no event shall authorization be given to accrue compensatory time in excess of 180 hours. Hours of compensatory time in excess of the above maximums must be used prior to June 30 next succeeding the date on which such authorized excess compensatory time is earned. Such excess compensatory time not used prior to the June 30 date shall not be carried over to subsequent periods.
To request to accrue excess compensatory time, please complete the Compensatory Time - Excess Accrual Authorization Request Form (PDF).
Report it to the Sustainability Section immediately. We will deactivate the card, and you will be issued a new pass. You will be charged $3 for a new pass.
Juveniles who receive civil traffic citations must appear in court at the scheduled time and date with a parent or legal guardian. The hearing is not a trial, but an opportunity for the judge to explain the options available to the juvenile and his or her guardian.
If you are unable to resolve your case on or before the court date given to you by the officer, you may request a continuance by completing a motion to continue or appearing at the Flagstaff Municipal Court. See our Civil Traffic Cases webpage for more information.
You must contact the Court on or before your court date to inform them of your intentions to attend Defensive Driving School and to receive an extension. You must register and complete the class at least 7 days prior to the court appearance date on the complaint or extension notice. It can take several days for processing of registrations and completions to be completed, so please allow sufficient time for this processing to occur. Failure to complete the defensive driving class at least seven days prior to your court appearance date may result in the entry of a default judgment and/or your driver license suspension with additional monetary penalties being imposed. See our Defensive Driving School webpage for more information.
No, but you must pay your civil traffic citation on or before your scheduled date/time to appear.
The court gives one 45-day extension to complete Defensive Driving School. The driving school requires you to complete the class 7 days prior to the 45-day extension.
Proof of insurance or registration should be provided on or before your court date, however the court will give one 30-day extension if you are not able to provide the documents at that time.
These extension are not automatic, you must contact the court on or before your original court date for permission.
No, the court does not issue warrants on civil traffic citations. However, the court may have suspended your driver's license and/or placed a hold on your vehicle registration. You must pay the ticket in full before your license can be reinstated or the registration hold removed.
You may write a letter to the judge explaining why you are requesting that the default judgment be set aside. The judge may make a ruling based on your letter or set your case for a hearing.
If your case has been referred to the FARE program, additional fees will be assessed ($49 FARE fee + 19.5% of the total balance). The case may also be eligible for the Tax Intercept Program in which the court may intercept monies from your State Tax Return and/or AZ state lottery winnings. The case will remain in the FARE program until the case is paid in full. Payments may be made online, in person, by phone or by mail. Visit our Make a Payment webpage for more information.
Si se ha remitido el manejo de sus pagos de multa al programa FARE, se le cobrarán cuotas adicionales ($49 cuota + 19.5% del saldo total). Su causa también puede ser calificado para el programa de interceptación de devolución de impuestos en el cual el tribunal puede interceptar dinero de su declaración de impuestos del estado y/o ganancias de lotería del estado de Arizona. Su causa permanecerá en el Programa FARE hasta que se pague el monto debido en su totalidad.
Los pagos pueden hacerse en línea usando los últimos 6 dígitos del número de su causa, o en persona, por teléfono o por correo en: 101 W. Cherry Avenue, Flagstaff, Arizona 86001. Después del horario normal de tribunal hay un buzón para pagos en la entrada principal. Favor de hacer todo tipo de cheque pagadero al FLAGSTAFF MUNICIPAL COURT. El tribunal acepta dinero en efectivo, Visa, MasterCard y Discover, cheques de caja, giros postales y cheques personales (con algunas restricciones).
Yes, you must appear at all court hearings including your arraignment or a warrant will be issued for your arrest.
An arraignment may be continued upon a written or verbal request to the court. Please contact the court prior to your court date if you need to reschedule your arraignment.
Requests for continuances (Motion to Continue) for all other hearings must be made in writing no later than five days prior to the scheduled hearing. You must include contact information on your request so the court can inform you of the judge’s decision. Requests are not granted automatically so it is your responsibility to find out if your request has been granted or not.
If you wish to speak with a judge about your or someone else’s case, you may only do so at a scheduled hearing, the judges are not allowed to speak to you otherwise. You may write a letter to the judge, however the letter will become part of the court file and will be part of the public record.
Your Arraignment court date is listed on your citation or release paperwork. All subsequent court hearings are provided to you in writing at a hearing or via mail. If you have any questions about your court date, please contact the court.
Sí, usted debe comparecer en todas las audiencias incluso la lectura de cargos o se emitirá una orden de arresto.
Se puede aplazar la audiencia de lectura de cargos por medio de una solicitud escrita o petición verbal al tribunal. Favor de comunicarse con el tribunal antes de la fecha de su audiencia de lectura de cargos si necesita postergarla. A partir de la primera vista, todas las solicitudes de aplazamiento para todas las demás audiencias deben hacerse por escrito a más tardar cinco días antes de la audiencia programada. Usted debe incluir su información de contacto en la solicitud para que se le pueda informar de la decisión del juez. Las solicitudes no se conceden automáticamente; es su responsabilidad averiguar si se le ha concedido al aplazamiento o no. Puede presentar/enviar su solicitud de aplazamiento en línea
(Haga clic aquí).
Si usted desea hablar con el juez sobre su causa o sobre la de otra persona, sólo se puede hacer en una audiencia programada; no se permiten a los jueces hablar con usted de otra manera. Usted puede escribir una carta al juez, pero la carta pasará a formar parte del expediente y formará parte del archivo público.
Se indica la fecha de la audiencia de lectura de cargos en la citación o en el papeleo de su puesta en libertad. Todas las fechas de audiencias subsiguientes se le proporcionan por escrito en la audiencia o por correo. Si usted tiene alguna pregunta acerca de la fecha de su audiencia, por favor comuníquese con el tribunal al 928-774-1401.
There is no standard fine amount for criminal offenses. All fine amounts are determined by the judge. If you have already been sentenced, you will need to speak with the Court.
Only the prosecutor can request that charges be dropped against someone. You may visit the City Prosecutor's Office in the Flagstaff Municipal Court building at 101 W. Cherry Avenue, 2nd Floor, Flagstaff, AZ 86001.
The courthouse is located at 101 W. Cherry Avenue, Flagstaff, AZ 86001. Public parking is available near the courthouse on both West Cherry Avenue and North Beaver Street. For more information on parking locations in downtown Flagstaff use the map below or visit the ParkFlag website.
Jurors - please visit our Jury Duty webpage for parking information.
Online payments can be made at www.azcourtpay.com using the last 6 digits of your citation number. Parking violations can be paid online at www.flagstaffmunicipalcourtpayments.com.
Payments may be made online, in person, by phone or by mail. Visit our Make a Payment webpage for more information. If you are on a payment plan, any late payment may not halt enforcement procedures unless authorized by the Collections Department.
No, all payments for traffic citations must be made to the court. If your license is suspended and you pay your ticket in full, you will also be required to pay a reinstatement fee at Motor Vehicle Division before your license is reinstated.
If you failed to take any action on your civil traffic citation on or before your scheduled court date, the court enters a Default Judgment against you. The fine is assessed as well as a $30 Time Payment Fee, a $75 License Suspension Fee and a $50 Default Fee. The case may also be referred to the Fines and Restitution Enforcement (FARE) program in which collections agency fees would apply.
The first steps to filing a protective order is to fill out the petition online. More information about the process can be found on that website. If it is after hours, you may contact a law enforcement agency for an Emergency Order of Protection.
For assistance with the process, Victim Witness Services is located at 201 East Birch Avenue, Suite 4, Flagstaff, AZ, 86001 928-856-7676.
An Order of Protection or Injunction Against Harassment will remain in effect for a period of one year after the date of service. An Emergency Order of Protection is only in effect until the close of the next business day. You may file a petition for a regular Order of Protection at the court before closing of the next business day.
You must come into the court with your copy of the Protective Order and request a hearing in writing. The hearing will be set within ten days of your request. The Protective Order is still in effect even if you are contesting it. You may only request one hearing during the year in which the Order is in effect.
Protective Orders are not automatically dropped upon request. You must put your request in writing and personally appear before a judge. The defendant may still be arrested for violating the Order, even if you do not want it anymore, until it has been quashed or modified by a judge.
Debe acudir al tribunal con su copia de la orden de protección y solicitar por escrito una audiencia. La audiencia se fijará dentro de los diez días siguientes a su solicitud. La orden de protección sigue en vigor incluso si usted se opone. Sólo puede solicitar una audiencia en el año en que la orden está en vigor.
Los primeros pasos para presentar una orden de protección/alejamiento son llenar la petición en línea. Puede encontrar más información sobre el proceso en ese sitio web. Fuera del horario del tribunal, puede ponerse en contacto con una agencia del orden público para obtener una Orden de Protección/alejamiento de emergencia. Para obtener ayuda con el proceso, Victim Witness Services (Servicios para víctimas y testigos) está ubicado en 201 East Birch Avenue, Suite 4, Flagstaff, AZ, 86001 928-679-7770.
Haga clic aquí: http://www.vwscoconino.org
Una orden de protección o contra el acoso permanecerá en vigor por un plazo de un año después de la fecha de dar traslado a la parte contraria. Una orden de protección de emergencia sólo está en vigor hasta el fin del siguiente día laborable. Usted puede presentar una petición de orden de protección/alejamiento regular en el tribunal antes del fin del siguiente día laborable.
Las órdenes de protección no se anulan automáticamente por su petición. Debe presentar su solicitud por escrito y comparecer en persona ante un juez. El acusado aún puede ser arrestado por infringir la orden, incluso si Usted ya no la desea, hasta que haya sido anulada o modificada por un juez.
If you have a warrant for your arrest, you may post the amount of the bond to quash the warrant and have an arraignment date scheduled. You may also contact a Warrant Officer who can schedule a time for you to see a judge. Only a judge can make the decision of whether you are arrested or not.
You can contact the court and speak with a Warrant Officer to see if there are any outstanding warrants against you.
The warrant was probably issued before you paid your fine. Once a warrant is issued, you must personally appear before the judge before the warrant is quashed.
Unlike other facilities in the Recreation Department, the Flagstaff Aquaplex has been directed by City Council to aim for a 70% cost-recovery budget. The goal is to recover 70% of all operating expenses through program charges, rentals and admission revenues.
Passes are not transferable between the Aquaplex and other facilities. The Flagstaff Aquaplex has a separate operating budget that closely tracks facility expenditures and revenues, in order to meet City Council goals.
The facility is designed to be a multi-use facility. Anyone entering the facility will have access to all of the facility amenities.
It will not be unusual for a customer to enter at the Reception Desk, drop off a child at the babysitting room, go to the locker room to change, go upstairs to the aerobics room for a class, come back downstairs after class and go to the babysitting room to check on the child, then go to the locker room to change and go to the aquatic area to use the Hot Tub and finally use the locker rooms to shower and change again.
Monitoring this type of use in a facility this size would require an enormous amount of staff and would quickly become extremely expensive to safely and effectively monitor and operate. Therefore, fees have been set to reflect the ability to use a number of features during any single visit.
The following amenities will be available to pass holders (when not in use for programs):
Several aerobics and water aerobics classes will be available at no charge to a minimal fee for pass holders, specific class schedules are available.
Please note that the slides, lazy river or other portions of the aquatic area may be unavailable for open use due to cleaning, programming or other restrictions. Specific schedules are available. Schedules for all amenities will be regularly published for pass holders use.
NAU has some available public pool hours at the Wall Aquatic Center. These pools offer "standard" competitive swimming features.
Based on community input and within the limits of the proposed construction budget, aquatic leisure amenities that included several play and exercise features and options were the first priority. The design also includes the ability to expand the facility with a competitive pool in the future.
City Staff have placed the pool expansion as a priority in the Capitol Improvement Program and will identify funding opportunities in the near future.
While admission fees cover some of the operating expenses, other revenue needs to be generated to help meet the cost recovery goal. Programs and classes offered are affordable, though we do offer some that are free to pass holders. Still other programs may be very specialized and require a higher fee that covers all costs to run the program or class (i.e. instructors, supplies, etc.)
Yes. There is an age requirement set for children to use the facility or parts of the facility without the direct supervision of an adult. There is also age conditions set for appropriate participation in programs, classes and activities. Age requirements help provide a safe and enjoyable environment for all facility users.
Employees will now be able to view detailed pay stubs including employer benefits, update address information, emergency contact, and much more.
If you lost or never received your W-2, you may request a copy by sending an email to Payroll from your City of Flagstaff email account. Include your name and current address. If your W-2 was returned to us by the Post Office, we will mail it to you at the address in your email.
To change your address online, visit Employee Self Service.
You may change the following information through the Employee Self Service website:
Email Payroll or send a fax to 928-213-2209.
The Payroll Department cannot advise you on how to complete this form or give tax advice. There is an Internal Revenue Service (IRS) Withholding Calculator to help you with determining the amount of tax withholding you should have.
Yes, you can apply before turning 21 years old; however you must turn 21 prior to completing the Police Academy.
If you have successfully completed the NTN with passing scores, you will be sent an invitation to participate in the physical agility test and a request for your applications will also be sent.
Applications can be submitted to:
City Hall211 W AspenFlagstaff, AZ 86001
This is located in the Human Resources department (located on the right as you pass the stairs).
Yes, applications can be mailed in. Please submit everything all at once (city application and Flagstaff Police Department background application).
No, your application must be hand written.
Yes. All criminal history’s will be reviewed to make sure you are within FPD hiring policy guidelines and meet POST minimum qualifications
You need to submit both a background application and city hall application listing "internship" or "Volunteer" in the ’position applying for’ section. A background investigator will reach out to you and schedule an interview. All intern and volunteer applicants will be subject to the same hiring standards as Police Officers. Please review minimum qualifications to determine eligibility.
No. In order to obtain an internship with the Flagstaff Police Department you must be affiliated with a University and receive course credit.
No. If you are associated with a different academic institute you will be considered, as long as it is being received as course credit. You will need the internship coordinators contact information available if selected.
FPD generally uses the Phoenix Regional Police Academy (Phoenix) and the Northern Arizona Regional Training Academy (NARTA). We occasionally send recruits to other training academies depending on hiring needs and/or seat availability at the academy.
No. FPD will handle any long term accommodations for the academy. Recruits will share rooms with other recruits from either the same department or a different department for the duration of their academy time.
No. If you wish to get your own apartment or stay with friends/family while attending the academy you are encouraged to do so at your own financial expense.
Not necessarily. It will depend on the type of contact (arrest, traffic violation, civil matter etc.) It is highly recommended you contact a background investigator to provide an update. In the update please include a date, time, involved agency (DPS, CCSO, FPD…) and a detailed synopsis of what occurred. You will have an opportunity to update your background packet upon arriving for a background interview. The synopsis will be attached to your background packet.
No, not yet...
No. FPD will supply new hires with a uniform allowance and it is up to the Officer to make the appropriate purchases. You will receive guidance with this during pre-academy FPD will supply some equipment such as but not limited to Tasers, pepper spray, batons, riot gear, axon cameras etc.
It is the commitment of the FPD to investigate all complaints against the department and/or its employees. It is also the commitment of the FPD to investigate all FPD employee commendations. Commendations are highly appreciated and recongize FPD staff showing exemplary behavior, courtesy and tact in their duties, responsibilities or operations. Please review the process for completing an officer commendation/complaint. Forms are accessible by printing or electronically.
Under Arizona Law Section 38-1120, the Flagstaff Police Department is required to inform you, prior to accepting a complaint, of the following information:
Pursuant to ARS § 13-2907.01, it is a class 1 misdemeanor to knowingly make to a law enforcement agency a false, fraudulent or unfounded report or statement or to knowingly misrepresent a fact for the purpose of interfering with the orderly operation of a law enforcement agency or misleading a peace officer.
Contact the Public Works Solid Waste Department at: (928) 774-0668.
Contact the Sanitation Division at (928) 774-0668.
Questions concerning surplus property should be referred to the Purchasing Division. Phone: (928) 213-2206
For questions regarding TPT Simplification or City of Flagstaff business licensing, please call our offices at (928) 213-2231.For questions regarding Arizona TPT renewal and licensing, please call the ADOR TPT Simplification hotline at (602) 542-5027.
To obtain the City of Flagstaff Transaction Privilege (Sales) Tax License:
Please click here for the current tax rate chart.
If you have no physical presence in Flagstaff and no sales representatives who come to Flagstaff, you are not required to obtain a business license with Flagstaff. If you collect sales or use tax as a courtesy to your City of Flagstaff customers, you are required to obtain a license and report activities on the Arizona Department of Revenue TPT return. Please see Arizona Department of Revenue for further information
Sales made to customers located out of state are exempt from city tax (orders placed from out-of-state, delivered to a location outside the stae, for use outside the state). Sales made to customers who reside within Arizona are subject to the Flagstaff city tax, regardless of the city they reside.
Visit the Community Development front desk at City Hall, which is located at:
211 W. Aspen Ave.
Flagstaff, AZ 86001
Low Impact Development (LID) is an ecologically friendly approach to site development and stormwater management that aims to mitigate development impacts to land, water, and air. This approach emphasizes stormwater management at the source, using small, cost-effective landscape features located at the lot level. The goal is to conserve natural systems and hydrologic functions on a site through the integration of site design and planning techniques.
Yes. However, if the LID components are sized to manage the runoff from the full one inch of rain, the requirement for detention of the two-year storm is waived.
The typical residential credit is approximately 10% of the monthly stormwater fee. Please view our Stormwater Credit Manual for qualification and application details. Stormwater Credit Manual
The stormwater staff members perform a variety of regulatory compliance functions. We are also responsible for the Stormwater Master Plan and the Drainage Improvement Program (DrIP). We also conduct construction inspections and site plan reviews.
Money collected from the stormwater fees is dedicated only to stormwater and cannot be used for anything else. The appropriate distribution of funds includes complying with federal water quality regulations as well as maintaining channels, structures, pipes, and other elements of the storm drainage system.
By Ordinance Section 12-02-002-0001, the stormwater utility fee became effective July 1, 2003. The stormwater fee is billed as part of the City of Flagstaff Municipal Services bill.
Impervious surfaces are those areas within developed land that prevent or significantly impede the natural infiltration of stormwater into the soil. Common impervious surfaces include:
The impervious area of properties is determined by using aerial photographs and information in the city’s Geographic Information Systems (GIS) along with parcel lines from the county assessor's office.
Effective July 1, 2019, the average Flagstaff residential property will pay $7.48 per month for stormwater fees. This is based on a billable area of between 3,001 and 4,500 square feet of impervious surface.
The stormwater fee and the impervious area calculation are a mechanism for equitably distributing the cost of the stormwater system maintenance and the need to comply with the federal mandate among all of the residents of Flagstaff who, in some way, use and contribute to the stormwater system and stormwater runoff.
ERU stands for Equivalent Rate Unit. It is calculated by the number of square feet of impervious surface on your property. This is then divided by 1,500 square feet to come up with an ERU. 1,500 square feet was determined to be the most equitable basis of distribution.
Yes, compacted surface is used in determining impervious area.
Sidewalks that are contained exclusively within your property boundaries are included in your utility fee calculation. Public sidewalks are not.
Please visit: https://flagstaff.az.gov/3626/Stormwater
You can view the "Harvesting Rainwater" booklet now online. This booklet outlines various methods for conserving water by harvesting rainwater on your property. View the Harvesting Rainwater Booklet
Download an application or obtain one at the Customer Service window in the lobby of City Hall. Online application forms must be completed, printed, and submitted to the City with a starting payment to set up service (you cannot submit online).
If you submit your application in person at City Hall with a payment, you can load water in about 1 hour. However, we recommend setting up an account at least 1 business day before you need water to ensure that the system can process your information at the station. If you submit via mail (with or without a payment), allow 10 to 14 business days for processing and delivery. It you submit via the drop box with a payment, allow 2 to 3 business days for processing. Payments dropped in the night drop on Friday will not be processed until the following business day (usually Monday, unless a holiday).
If you submit an application in person, we accept payment via cash, credit (Visa, MasterCard, Discover), or check. If you submit via the mail or the night drop, we only accept checks; any other forms of payment may delay or stop processing.
If you add money to an account in person, we accept payment via cash, credit (Visa, MasterCard, Discover), or check. If you add money to an account via the mail or through the night drop, we only accept checks. Payments can be made online or via the toll free number using a credit card (Visa, MasterCard, Discover, and American Express) or a checking account.
When you set up your account, you will get an individual account number and pin number to use at the water loading stations. You must enter these numbers on the pin pad at the water loading station site to draw water.
Call the Customer Service at 928-213-2231. There will be a question on the application to help identify the account holder. Customer Service staff will relay your pin number after verifying that the account is valid. Please remember, staff will only be available during normal business hours as noted below.
To change your pin number, contact Customer Service in person at Flagstaff City Hall or call 928-213-2231.
No, the water loading station services will remain a prepaid service. You may add money to an account in person (by coming into City Hall), online, via the toll free number, or by mailing in a payment with an account load form.
Normal operating hours are 8am-430pm, however City Hall is currently closed to the public. Please see other account set up options.
The City does not approve or endorse a specific type of water tank. However, potable water may only be hauled in a potable water tank and reclaimed water may only be hauled in a reclaimed water tank. Per City code: It shall be unlawful to permit any coupling, pipe, fitting, or tank not dedicated for potable water use to come into contact with public water facility dispensing hoses. Any person violating the provisions hereof shall be guilty of a misdemeanor and incur a penalty in the sum of one hundred-fifty dollars ($150). Section 7-03-001-0007 Malicious Damage.
To open your water, sewer and trash account, you may contact the City in one of the following ways: in-person, online, or mail/fax. To set up an account in-person, please visit City Hall at 211 W Aspen. To set up an account online or via mail/fax, please visit the customer service webpage at: www.flagstaff.az.gov E-SERVICES Service Activation Request Please note: The charge to open normal Residential service is $176.21 which includes a $26.21 Service Charge including tax and a $150 Refundable Deposit (after 12 consecutive on-time payments). All new account set-ups require one full business day notice.
The City of Flagstaff does not transfer accounts. Accounts must be terminated and a new account may be activated. You may terminate your current account online, via mail, by calling 928-213-2231 or visiting Customer Service in the 1st floor lobby of City Hall (211 W. Aspen). A new account may be activated online or by visiting Customer Service at least one business day prior to activation and before 2 p.m. New accounts will incur and deposit fee that will be billed to the new account. The deposit fee may be waived if the original account has an excellent payment history. Examples of excellent payment history include, but are not limited to: on-time payments, full payments, no payment arrangements, etc. The charge to open normal Residential service is $176.21 which includes a $26.21 Service Charge including tax and a $150 Refundable Deposit (after 12 consecutive on-time payments). All new account set-ups require one full business day notice. Activation information may be found online at: www.flagstaff.az.gov E-SERVICES
Flagstaff has 3 locations for water hauling of potable (drinking) water and 2 for non-potable (reclaim) water. Potable water load-out stations are at 5401 E. Commerce St., 410 N. Bonito St. and 4500 S. Lake Mary Road. Non-potable (reclaimed) water load-out stations are just outside the Rio de Flag Water Reclamation Plant at the end of S. Babbitt Way and just outside the fenced area of the Wildcat Hill Wastewater Treatment Plant at 2800 N. El Paso Road. The former load-out station on Lone Tree has been closed. For a brochure with information and a map for water hauling, follow the link on the Customer Service web page. Current rates can be found on the City's Customer Service web page. NOTE: Only potable trucks & tanks can be used at potable load-out stations.
Call the emergency phone number at (928) 774-0262.
There are two ways to close a utility account: phone or online. To close your account via phone, please call (928) 213-2231 during business hours with the account number, forwarding address, and termination date. To close your account online, please use the online form located on the customer service webpage. A minimum of 24 hours notice is required for all account closures.
Call the Customer Service Division to get your meter location at (928) 213-2231.
The phone number for Blue Stake is (800) 782-5348.
Your water pressure depends on your elevation and which pressure zone you are located in. Call Utilities Administration at (928) 213-2400 and we can check on our pressure map and tell you approximately what your water pressure should be.
The average Flagstaff residential customer uses 65-100 gallons of water per day. If your water consumption exceeds this amount per household member, you may have a leak. The most common cause of leaks is toilets with sticking float valves. Dye tablets kits are available at the Customer Service counter in City Hall. Another cause could be if you have an underground "stop and waste valve" that is not in the fully closed position or is leaking.
The City takes the accuracy of monthly billings seriously. In fairness to all municipal customers, the City has established a refund and back-bill policy. Read the full policy here.
For residential sewer, your usage is based on an average of the gallons billed in December, January, February, and March (winter quarter average). The usage is updated each June based on the previous year's usage. New properties for which there is no historical data are set to the average of the user class.
The City understands water leaks and other unexplained high usage can occur which may cause a high bill. Please call us to discuss a leak credit at 928-213-2231. Read more about the policy here.
The customer's responsibility for their water service line starts at the water meter, where the line attaches to the outlet meter coupling and continues to the house.
The City of Flagstaff does not make recommendations for particular plumbers. A good rule of thumb is to see if the plumber is licensed, bonded, and insured for residential and/or commercial work. Ask for references to find out about past work experience.
Most homes have a water shutoff valve located inside the house where the water service line enters. The City's valve is located next to the water meter in the meter box. A special valve key is required to operate the valve without damaging it.
Some homes have pressure reducing valves located on the customer side of the meter box. These devices will occasionally fail and are the customer's responsibility to repair or replace. Call us at (928) 774-0262 and we will be happy to assist you in determining the problem.
Lake Mary Water Treatment Plant: (928) 774-0262 Wildcat Hill Wastewater Treatment Plant: (928) 526-2520 Rio de Flag Water Reclamation Plant: (928) 556-1301 Water Distribution Division: (928) 213-3700 Wastewater Collection Division: (928) 213-3706
You can contact the staff at these facilities at the following phone numbers:
Our water hardness varies from 25 ppm to 325 ppm depending on the source of production. The average throughout the system is 125 to 200 ppm (7.3 to 11.7 grains per gallon).
Call the water treatment plant at (928) 774-0262. Typical reasons are fire hydrants being flushed, construction on the system, new home plumbing, garden hose left pressured up and on. Someone will be glad to assist you in determining the cause of the problem.
The City is responsible for the main line in the easement/street. The homeowner is responsible for the service line from the structure to the main line. The homeowner may repair the line in his/her own yard but needs a licensed contractor to excavate and make repairs in the street.
You must obtain a permit and pay the tap fee at City Hall. Your contractor exposes the main line; the City crew makes the tap and installs the saddle. If in the street, the contractor properly back-fills / compacts the hole, saw-cuts the street, and the City patches the asphalt or concrete.
The City does not maintain as-built drawings showing sewer taps installed by others. We do have TV logs for most of the City and can research where the tap is most likely located.
Contact the Industrial Waste Monitoring Section at (928) 213-2117 to schedule an inspection to find out what you may need for grease collection to prevent clogs in your sewer line and the city's collection system. If you serve food on the site, it is most like that you will need to install a grease trap or interceptor outside your facility and away from the food prep area.
No new meters are being added for reclaimed water at this time. You can contact the Utilities Division at (928) 213-2400 for more information.
The Wildcat Hill Wastewater Treatment Plant accepts the following wastes from the City of Flagstaff and Coconino County: bio-solids (sludge) from nearby wastewater treatment plants, residential septic tanks, river runner waste cans, chemical toilets, restaurant grease, and commercial facilities (dirt accumulated in car washes and lint from laundry lint traps). Materials received from nearby wastewater treatment plants, commercial facilities and laundry facilities will need prior inspection and written approval from the City of Flagstaff's Industrial Pretreatment Program to ensure the facility does not accept anything that could damage the plant's operation. Contact Jolene Hayes at (928) 213-2117 to schedule an inspection for this approval.
The Wildcat Hill Wastewater Treatment Plant can receive wastes from 7:30 am to 2:45 pm from March to December, 10:00 am to 2:45 pm from December through February. Please note that extremely cold weather may delay or cancel opening of the areas where wastes are received by trucks. Arrangements can be made for after hours, holidays, and weekends for an additional charge.
Flagstaff's water distribution system is designed to keep the water flowing from the distribution system to you, the customer. However, when hydraulic conditions within the system deviate from "normal" conditions, water flow can be reversed. When this backflow happens, contaminated water can enter the water distribution system.
For more information see here: https://www.flagstaff.az.gov/35/Backflow-Prevention
A backflow preventer is an approved, testable assembly which uses valves, in different configurations, to prevent polluted or contaminated water from reversing direction and flowing backward.
An approved backflow prevention assembly has gone through an approval process at the Foundation for Hydraulic Research and Cross Connection Control at the University of Southern California. This is a two step process consisting of laboratory tests and twelve months of field testing. Assemblies successfully completing the entire testing procedure are recognized by the City of Flagstaff as approved backflow prevention assemblies.
Federal and State law require that water suppliers protect their water systems from contamination. State regulations exempt single family residences used solely for residential purposes from assembly requirements if there are no hazards present. However, residences used for other purposes or with non-potable water used on site, such as reclaimed water, as well as commercial and industrial customers, are required by City Ordinance #7-03-001-0015 and State Administrative Code rule R18-4-115 to install and maintain backflow prevention assemblies. (Copies of Ordinance #7-03-001-0015 are available in the Flagstaff City Clerk's office or from the City of Flagstaff's Industrial Waste Monitoring Section at (928) 213-2117). When a determination is made by the Industrial Waste Monitoring Section that the potable water system may be subject to contamination through backflow or backsiphonage, a backflow prevention assembly will be required. Flagstaff Industrial Waste Monitoring Section makes these decisions on a case by case basis. New facilities are required to install the backflow prevention assemblies in a hot box outside the building (unless it is for the fire riser and then it can go in the fire riser room with adequate drainage to the sanitary sewer) as close to the water meter as possible.
A letter will be sent to any facility notifying them of the need for a backflow prevention assembly. A Flagstaff Industrial Waste Monitoring Section Inspector will visit your property to do an evaluation for backflow requirements. You will be told upon completion of the inspection or review of your plans.
Yes. Unless you make other arrangements with Flagstaff Industrial Waste Monitoring Section, the backflow prevention assembly must be in compliance within 30 days from the date of the initial compliance notification. You will receive a follow up notice after 30 days. After 45 days, you will receive a notice informing you that your water service may be discontinued unless you achieve compliance. If at any time during this process you have a problem meeting this compliance schedule, it is extremely important that you contact the Flagstaff Industrial Waste Monitoring Section immediately, at (928) 213-2117, and make special arrangements for an extension.
The installation of the backflow prevention assembly is the responsibility of the customer. The assembly may be installed by a property owner, plumbing contractor, or a general contractor, subject to the Rules and Statutes of the Arizona Registrar of Contractors. Permits are required to install or replace these assemblies. Permits are issued by Flagstaff's Building Safety Department. Please call (928) 213-2618 for additional information on permits.
It is the sole responsibility of the customer to ensure that the assembly is in satisfactory operating condition at all times. Notices will be sent to the customer advising them when an annual test is required on their backflow assembly. The customer must contact a recognized Back-flow Assembly Tester to perform the test. If any repair work or maintenance is performed on the assembly, a recognized Tester must retest the assembly immediately and submit the test results. Please contact Jolene Hayes at (928) 213-2117 for instruction on how to submit the backflow prevention assembly test result as the process has changed recently.
A list of certified testers can be found by calling BSI Online at (800) 414-4990. If you have your customer confirmation number (CCN), you can look up testing companies on-line at https://bsionline.com
Complete an application in the Utilities Division or go to our website at http://www.flagstaff.az.gov/index.aspx?nid=21 to download an application. These applications need to be done annually so the city is in compliance with ADEQ as these permits are only valid from January 1 to December 31 of each year. You can call the Utilities Division administration staff at (928) 213-2400 with any questions.
You can contact the City of Flagstaff's Water Conservation personnel at (928) 213-2116 for more information on a turf rebate. This type of rebate requires an inspection of the site before the work begins. There must be a minimum of 750 square feet of turf that will be replaced with low water use plants to qualify for the rebate.
You can call the Water Conservation office at (928) 213-2116 to inquire on the status of these rebates at this time. Information is also available at flagstaff.az.gov/rebates.
The residential deposit is a total of $150 (non-residential is $300). The deposit is billed in three (3) increments of $50. Upon request, the deposit will be credited to a municipal account after twelve (12) months of on time payments. Your deposit may be waived if you have had a year’s of on time payments with the City at another property or by providing a letter of credit from another utility. Contact Solutions@flagstaffaz.gov or Customer Service at 928-213-2231.
The rebate program for washing machines and hot water re-circulators is no longer available.
This fee funds a variety of city-wide environmental programs including but not limited to, environmental management, sustainability, environmental code enforcement, and conservation education programs. Effective August 1, 2020 the fee is changing from a flat $4 per bill to a rate of $.035 of core service charges including trash, recycling, stormwater, water, and wastewater.
This fee establishes the Water Resource and Infrastructure Protection Fund which supports the Wildland Fire Management program. Funding helps protect our valuable water resources and infrastructure through forest management to prevent catastrophic wildfire. The established fee is $0.52 per 1,000 gallons of water. The fee goes into effect August 1, 2020.
Reclaimed water is water which has been collected at one of the water reclamation plants and treated so that it is clean enough to be reused for purposes other than human consumption.
The reclaim water treatment process begins with wastewater collection. The collected wastewater first passes through screens to remove large objects from the water. Next, inorganic particles are removed. It then goes on to biological treatment. In this phase, good bacteria digest organic compounds in the water. After the biological treatment phase is completed, the water is further filtered to remove any remaining particulate matter. Finally, the water is disinfected through UV treatment and chlorination.
While reclaimed water treatment does clean waste water, it does not produce water that meets drinking water standards. Typical uses of reclaimed water include irrigation, flushing toilets, surface water discharge (Rio de Flag), and groundwater recharge. Reclaimed water can undergo further treatment to meet drinking water standards. This level of treatment is referred to as Advanced Treatment.
The City of Flagstaff uses reclaimed water for irrigation, industrial, and other purposes, to conserve potable water sources for human consumption and household uses. As the only current water resource that grows with population, reclaimed water is a vital component to the sustainability of our water supply.
Advanced Treatment is the industry term for a water treatment process, or series of processes, that are capable of removing trace contaminants in water that may not be removed through conventional treatment methods. These contaminants could include pharmaceutical products, artificial sweeteners, and even caffeine. Examples of processes that are considered Advanced Treatment include Reverse Osmosis, Membrane Filtration,and Water Oxidation.
Flagstaff Water Services is considering Advanced Treatment to convert reclaimed water into clean, safe drinking water.
Compounds of emerging concern - or CECs - have gained notoriety in recent years. CECs include pharmaceuticals, personal care products, endocrine disruptors, and antibiotic resistance genes that can turn up in water supplies. They are unregulated by federal and state water quality agencies because they occur at extremely low concentrations - nanograms per liter. In fact, laboratory equipment could not detect the compounds at these concentrations until about 2002. Improvements in analytical technology now allow labs to detect compounds well below the concentrations known to impact public health. CEC concentrations are very low in Flagstaff’s water, as they are in most communities. To put this into perspective, the Water Research Foundation estimates that you would have to drink 1.7 million 8-ounce glasses of water to get the equivalent of a single medical dose (e.g., one pill) of a pharmaceutical compound. Read more about this calculation.
Find more information on CECs
Yes, Ozone Treatment, Reverse Osmosis as well as Membrane Filtration, all serve to remove over 99.999% of pharmaceuticals and other Compounds of Emerging Concern (CEC) from the water. The City is considering which options are best for Flagstaff. See two examples of how a treatment train (the industry term for a series of treatment processes) works:
No, Advanced Treatment produces water which has been purified and is completely safe to drink. While reclaimed water is clean, it does not meet drinking water standards.
No, none of the City’s drinking water comes directly from the Rio de Flag. The Rio de Flag is an ephemeral river that flows seasonally, during times of rain or snowmelt. Flagstaff Water Services keeps this seasonal river flowing year-round with the discharge of reclaimed water from both the Rio de Flag and Wildcat Hill Water Reclamation Plants. Some of this water infiltrates underground into the underlying aquifer, where it co-mingles with groundwater.
Yes, the City of Flagstaff has an agreement with the Arizona Department of Game and Fish to ensure an adequate supply of reclaimed water is always being discharged down the Rio de Flag. This agreement would still be in effect even if the City decides to begin turning reclaimed water into Advanced Treated Water.
All water produced in the City of Flagstaff is currently held in storage tanks before distribution to the City. The water is tested as it enters the storage tank, and not released until the test results are completed and reviewed. Flagstaff Water Services ensures all water meets the standards for safety and quality before distribution.
No. The recharge wells do not use the same process as fracking. Injection wells are shallow, and have a minimal environmental impact under the ground. Recharge wells use much lower pressures than fracking operations.
Call the emergency phone number at 928-774-0262.
Call the Customer Service Division to get your meter location at 928-213-2231.
Your water pressure depends on your elevation and pressure zone. Call Utilities Administration at 928-213-2400 and we can check our pressure map for your approximate water pressure should be.
Some homes have pressure-reducing valves located on the customer side of the meter box. These devices will occasionally fail and are your responsibility to repair or replace. Call us at 928-774-0262 and we will be happy to help you determine the problem.
Check to see if your bill was estimated last month. If so, this month may include water that was not in the estimate. The average Flagstaff residential customer uses 65 to 100 gallons per day. If your water consumption exceeds this amount per household member, you may have a leak. The most common cause of leaks is toilets with sticking float valves. Dye tablets kits are available at the Customer Service counter in City Hall. Another cause could be if you have an underground "stop and waste valve" that is not in the fully closed position or is leaking.
Your responsibility for your water service line starts at the meter, where the line attaches to the outlet meter coupling and continues to your house.
The City of Flagstaff does not make recommendations for particular plumbers. A good rule of thumb is to see if the plumber is licensed, bonded, and insured for residential and/or commercial work. Ask for references to find out about past work experience.
Most homes have a water shutoff valve located inside the house where the water service line enters. The City’s valve is located next to the water meter in the meter box. A special valve key is required to operate the valve without damaging it.
It varies from 25 ppm to 325 ppm, depending on the source of production. The average throughout the system is 125 to 200 ppm (7.3 to 11.7 grains per gallon).
Call the water treatment plant at 928-774-0262. This could happen if fire hydrants are being flushed, the system is undergoing construction, a new home is being plumbed, or a garden hose is left pressured up and on. Someone will be glad to help you determine the cause of the problem.
All land within the City of Flagstaff has a zoning designation. A lot’s zoning designation directly affects how someone may use, develop, and build structures on a lot. Also, understanding zoning is important because it assists in determining where people live, work, and play within the city.
The Zoning Code works in conjunction with other regulations of the City Code. These regulations include:
The Flagstaff Zoning Code (the "Zoning Code") has many purposes. The primary purpose of the Zoning Code’s specific regulations is to:
The Zoning Code provides many advantages. These advantages include assisting to:
Yes. Regularly over a period of time, the community needs, desires, and objectives shift, as does its economic, environmental, and vested interests. The Zoning Code allows for modifications to the Zoning Map and Zoning Regulations.
A Zoning Map Amendment (also known as a Rezoning) is the process to change the zone on a lot, and a Zoning Text Amendment is to amend the regulations. A Zoning Map Amendment or the Zoning Text Amendment may be initiate by a lot owner or their agent, and by the City Council. When a Zoning Map Amendment or the Zoning Text Amendment is proposed, the applicant required to demonstrate, and the City Council is required find, that the amendment is in conformance with the Regional Plan.
The Zoning Regulations prescribe the process for a Zoning Map Amendment and Zoning Text Amendment.
The City Staff provides a recommendation to the Planning and Zoning Commission and the City Council based on an application’s compliance with Zoning Code and Regional Plan and the associated required findings. The City Staff may also provide an analysis of an application’s compliance with development agreements and other City Council adopted goals and policies.
The Planning and Zoning Commission provides a recommendation to the City Council; and, the City Council makes the decisions all Zoning Map Amendment and Zoning Text Amendment applications. The Planning and Zoning Commission and City Council each hold a separate public hearing before a recommendation and decision made. These public hearings are open to the public, and the public may provide comments on an application.
Review the video on how to look up a lot’s Zoning Map designation: "How to look up a lot’s Zoning Map designation".
View the Zoning Map. Note: You will need the lot address.
For assistance please contact the Planning and Development Services Planner on-call. Access contact information for the Planner on Call.
View the Zoning Code.
For assistance please contact the Planning and Development Services Planner on Call (PDF).
Conditions of Approval may be obtained from the Planning and Development Service Department, and may require the submittal of a public records request. Some Zoning Map Amendment and Conditional Use Permit Conditions of Approval are recorded against a lot and may be obtained from the Coconino County Records office. You will need the recordation number of the document to find the recorded Conditions of Approval.